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Process Specialist

Zeal Credit Union
Livonia, MI
  • Posted: January 22, 2023
  • Full-Time

Are you ready for a career that will provide you with a good work-life balance, a great family atmosphere, paid time off, and paid holidays? Do you enjoy interacting with community members, building trusted relationships, and assisting them with their financial needs? Here at Zeal Credit Union, we offer the ability to do just that, and much more.

About Zeal Credit Union:

At Zeal Credit Union, we are passionate about our members, and we work hard every day to help them achieve their financial goals. Working at Zeal isn't just a job or a career; working at Zeal is a calling. So, what does it take to work at Zeal Credit Union? It takes Character, Empathy and Passion. These aren't just words to us; they are the core elements of our brand and the principles that guide everything we do.

The Opportunity:

Zeal Credit Union is seeking a Process Specialist who will find opportunities to improve processes, products, services, and vendor relationships, develops solutions, identifies resources needed (including RPA and AI) and executes plans. Additionally, someone who can develop operational dashboards to set performance measures, track progress and ensure Senior Leadership Team expectations are met. This is a highly collaborative role.

As a Process Specialist, you will:

  • Act as operational excellence liaison to assigned business units.
  • Provide high level expertise and skills and consulting.
  • Understand organizational strategy and assists department management in aligning operations to strategy.
  • Design, create, and implement the organization's operational systems including, but not limited to:
    • Process Systems (workflows, procedures, process documentation, etc.)
    • Vendor Systems (vendor performance standards, performance analysis, alignment to strategic objective, etc.)
    • Contract Systems (analyzes, contracts terms and ensures contract provisions & benefits are documented)
    • Business Applications (works with management and vendors to ensure computer applications and software are optimized)
  • Collaborate with assigned business units to analyze processes and identify opportunities for streamlining and efficiencies.
  • Possess strong user knowledge of applications for assigned business units.
  • Support & monitor operations to make it Measurable, Repeatable and Predictable.
  • Drive business operational transformation business plans.
  • Engage upfront in solutioning and transitioning process re-engineering and automation initiatives aligned to strategic and tactical objectives.
  • Understand, train, facilitate, and lead lean methodologies within assigned business units and Artificial Intelligence within assigned business units and assists in the implementation of automation to improve efficiencies and member experiences.
  • Work with Senior Management Team and management to define operational measurables and KPIs, tracks progress and communicates progress of measurables through dashboards and reporting.
  • Perform all other tasks and duties as assigned.


  • 3 years financial institution experience or process improvement and documentation experience
  • Ability to work independently
  • Strong collaboration skills
  • High school diploma or G.E.D equivalent
  • Strong analytical skills
  • Excellent organizational and planning skills
  • Strong oral and written communication skills
  • Pleasant and professional demeanor
  • Dependable

  • Knowledge of lean methodologies
  • Experience in process redesign

We respect your time, so we've made the application short and sweet!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

Zeal Credit Union


Livonia, MI
48152 USA


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