Program Manager

Job Title: Program Manager

Reports to: Director Project Management

Effective Date: 10/20/22

Job Summary: Manage main program for multiple Zutek customers by giving detailed attention to program strategy, project delegation, and program implementation. Ensures project management team are efficiently and effectively working toward program goals. Responsible for making sure that your programs deliver the best return on investment (ROI).

Duties/Responsibilities:

• Planning and monitoring program execution
• Project coordination and managing project interdependencies
• Creating and managing a budget
• Cross-project resource management
• Identifying and addressing problems and risks
• Program documentation
• Stakeholder communications, negotiations, and problem-solving
• Aligning or realigning deliverables with program outcomes

Required Skills/Abilities:

• Expert level knowledge of project and change management and associated methodologies, techniques, processes and approaches.
• Budget, cost and profitability management skills
• Knowledge of resource management tools
• Ability to juggle multiple goals and deadlines in the context of the big picture
• Ability to mentor, coast and effectively transfer expertise to others
• Technical aptitude for the products used for POS, Digital, Kiosk, Networks, Drive-Thru
• CRM knowledge and use of a ticketing/field service software platform
• Experience in building and documenting processes

Education and Experience:

• Bachelor’s degree in Computer Science, Technology, or Business Administration preferred
• Minimum ten (10) years related experience with management of technology deployments
• Working knowledge and/or experience with a variety of manufacturer’s products and protocols such as Crestron, Planar, etc.
• PMP and/or Six Sigma certification preferred

Working Conditions and Physical Requirements:

• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 10 pounds