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Business Services Specialist

Youth Opportunities Unlimited Cleveland, OH

Business Services Specialist at Youth Opportunities Unlimited

  • Division: Community Based Workforce Development Programs
  • Reports to: Employer Relations Manager
  • Type: Full-time, exempt. Work outside normal business hours may be required at times to meet client needs.

Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

We are deeply committed to providing services in Northeast Ohio through:

  • Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
  • Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
  • Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.

Position Description

We are currently looking for a Business Services Specialist who is passionate about Y.O.U.’s mission and vision to support our Day One Credential Training program! Y.O.U. has partnered with Generation, which is a Global non-profit organization launched by McKinsey & Co. Together, our programming works to match young adults to internship and employment opportunities. The Business Services Specialist acts as a bridge between meeting the needs of employers and placing young adults in available positions. The person in this role is responsible for cultivating relationships with existing and new employers in the Cleveland area. The goal is to provide and develop meaningful internship and work experiences for young adult participants


  • Education: Bachelor’s Degree in Business, Communications, Education, Social Work, or other relevant field.
  • Requirements:
    • 1-3 years of experience in sales prospecting, networking, and recruiting strategies.
    • 1-3 years of experience working with at-risk youth and/or young adults as a coach, mentor, teacher, counselor, or other related position.
    • Experience in recruitment of employers and work opportunity development a plus.
    • Must have reliable transportation for traveling to work sites.
    • Must pass a criminal background check as a condition of employment.
  • Knowledge, Skills and Abilities:
    • Belief and commitment to Y.O.U’s mission, vision, and values.
    • Excellent interpersonal, verbal, and written communication skills.
    • Ability to build relationships with the area’s private and public sector businesses.
    • Understanding of modern job search, recruitment, and retention strategies.
    • Knowledgeable of principles and practices of youth development.
    • Strong coordination and organizational skills.
    • Comfortable using computer programs and relationship management systems for record keeping.
    • Solution-oriented, adaptable, and flexible.
    • Ability to juggle multiple tasks and initiatives at once.
    • Ability to work independently and as part of team under minimal supervision.


  • Maintain relationships with existing employers and establish relationships with new employers who are willing to provide employment and internship opportunities for young adults.
  • Effectively network and interact with businesses and agencies.
  • Provide training, structure, and guidance for employers as needed to ensure the work opportunity/internship is beneficial to both the employer and youth participant.
  • Document all communication and interaction with employers, especially as youth are placed at work sites, during the work period, and follow-up period.
  • Act as a liaison between employer and youth participant to schedule interviews and other pre-employment activities. Track employer satisfaction at regular intervals.
  • Maintain accurate records of all meetings, events, and employer information. Provide reports as needed as requested.
  • Engage in evaluation of youth participants, employers, and community partnerships to determine if programs are successful and participation should continue.
  • Other duties as assigned and required.


  • Competitive salary for the industry.
  • Engaged staff centered on Y.O.U. mission and vision.
  • Medical, dental, vision, retirement, and long and short term disability benefits.
  • Generous paid time off policy.
  • Office is located in the heart of Cleveland’s Playhouse Square district. Monthly parking pass provided.

All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

Youth Opportunities Unlimited


Cleveland, OH
44115 USA