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Customer Service Representative

YourCare Medical Upland, CA

  • Salary $13 to $15 Hourly
  • Benefits Offered Vision, Medical, Dental
  • Employment Type Full-Time

Core Responsibilities and Duties:

• Professionally handle all incoming customer inquiries regarding client products and services.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding new products, alternate products and services.
• Resolve customer an issue accurately and efficiently including billing inquires, customer complaints, lost or delayed shipments and technical support issues associated with their products or services.
• Respond to email inquiries accurately, effectively and in a timely manner as to promote the customer experience.
• Maintain a balance between company policy and customer benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the company, the client and its customers.
• Responsible for call and email disposition and compiling and generating reports as required.
• Learns and becomes well versed with all product lines and applications with emphasis on knowledge of products, pricing structure, price books, parts manuals and other reference materials.
• Directs customers to the online ordering system when applicable.
• Evaluate orders that are on special order holds and follows up with customer to provide shipment status.
• Gather and file all necessary order shipment and invoicing documents accordingly.
• Must comply with all HIPPA compliance rules and regulations.

YourCare Medical

YourCare Medical is a full service national home medical supplier of Urological, Incontinence, Ostomy and Wound Care as well as Diabetic Supplies and Nutritional Services. Regionally we provide Respiratory & Home Ventilation Care , throughout Southern California We are dedicated to improving the quality of life for our customers by providing exceptional service, education and compassionate care for the communities we serve.


840 W 9th St. Suite C Upland, CA 91786
Upland, CA
91786 USA
Posted: 24 days ago