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CUSTOMER SERV REPRESENTATIVE

Youngstown Area Goodwill Industries
Hermitage, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 

JOB SUMMARY

The Customer Service Representative will assist customers quickly and courteously in locating and selecting merchandise and check them out properly at checkout. Customer Service Representative will have sufficient mathematical skills to run cash register.   Will greet and be courteous to customers at all times, promoting strong customer service.  Customer Service Representative will assist in store operations such as stocking shelves, merchandising inventory through displays, rotating stock, and keeping the store and displays neat and clean.  Assist customers in removing purchases from store, when needed.   Customer Service Representative will follow all store policies and procedures closely to assure the smooth, consistent operation of the store; other duties as assigned.

 

Customer Service Representative will be a focused and steady worker with the ability to be aware of surrounding activities for the purpose of customer service and store security.  Will also alert floor supervisor to illegal customer activity.   Will be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

 

Will be supportive of co-workers, patient and helpful with trainees.  

 

Customer Service Representatives may be crossed trained on textile sorting and houseware production.

 

Customer Service Representative will annually review the Corporate Responsibility Policy to ensure departmental compliance with it.  Make suggestions for revisions, additions, etc.


EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED

 

High school diploma, GED or current high school student.   Previous customer service and cash register experience preferred.

 

HOURS WORKED

 

Part Time, up to 29 hours. 

NUMBER OF DAYS WORKED


Sunday through Saturday as scheduled.  Ability to work a flexible schedule is a must.

 

OVERTIME HOURS

 

Customer Service Representative


 

Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.


PHYSICAL DEMANDS

 

For the purpose of determining the frequency of an activity, please refer to the following table:

 

Never:                         0%       (0 Min. to 6 Min.) 

Occasionally:              1 -   33%   (6 Min. to 2 Hrs. 45 Min.) 

Frequently:                 34 -  66%  (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously:             67 - 100%  (5 Hrs. 30 Min. to 8 Hrs.)

 

STANDING      Continuously (67-100%)

 

Surface:        Tile, carpet, cement

Activity:       All aspects of job

 

WALKING   Continuously (67-100%)         


Surface:       Tile, carpet, cement

Activity:      All aspects of job

 

SITTING   Occasionally (1-33%)

 

Activity - Only on breaks

 

CLIMBING       Occasionally (1-33%)

 

Activity:        Merchandising inventory and handling stock, occasionally using a ladder.  Preferred, but not required.

 

BENDING    Occasionally (34-66%)

 

Activity:        Merchandising inventory and handling stock; preferred, but not required.

 

STOOPING/KNEELING       Occasionally (1-33%)

 

Activity:        Handling stock, bagging.  Preferred, but not required.

 

REACHING OVERHEAD OR AT SHOULDER LEVEL          Frequently (34-66%)

 

Activity:        Handling stock, textile transfer

 

TWIST AND TURN              Occasionally (1-33%)

 

Activity:     Merchandising inventory and handling stock.  Preferred, but not required.

 

LIFTING   Frequently (34-66%)

 

Activity:     Handling stock.  Will be able to lift up to 50 lbs. with help.  Moderate lifting required.

 

CARRYING              Frequently (34-66%)

 

Activity:     Handling stock, will be able to carry up to 50 lbs. with  help.  Moderate carrying required.

 

PUSH/PULL      Frequently (34-66%)

 

Activity:     Handling stock, textile rack and buggy   

 

COORDINATION            Eye, Hand, Foot     Continuously (67-100%)

 

Activity:  Performing cashier duties

 

TALKING/HEARING/SEEING       Continuously (67-100%)

 

Activity:     Talking and seeing are required in all aspects of job.  Hearing is preferred, but not required.

                                             

MACHINES/TOOLS/EQUIPMENT/WORK AIDS         Frequently (34-66%)

 

Activity:        Using cash register, rolling clothing racks, dolly, and buggies

 

ENVIRONMENTAL CONDITIONS         Indoors 100%

 

Hazards include rolling racks, furniture, buggies, dollies.

 

HAND COORDINATION        RIGHT     LEFT     BOTH      FREQUENCY

 

Major Hand                                                                       X       Continuously (67-100%)   Fine Manipulation                                                                            X       Continuously (67-100%)

Gross Manipulation                                                           X       Continuously (67-100%) 

Simple Grasping                                                                X       Continuously (67-100%)

Power Grip                                                                        X       Occasionally (1-33%)

Hand Twisting                                                                   X       Continuously (67-100%) 

Fingering                                                                           X       Continuously (67-100%)

 

 

NOTE:          This comprehensive job description is subject to supplementation or modification if the actual job functions change.

 

Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.



Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.

Youngstown Area Goodwill Industries

Address

Hermitage, PA
16148 USA

Industry

Business

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