Skip to Main Content
← Back to Jobs

Customer Service Representative, Lead

YoungWilliams Shreveport, LA
  • Posted: over a month ago
  • $27,410 to $63,580 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

YoungWilliams seeks a Lead Customer Service Representative.

Essential Job Requirements

  • Responds to incoming calls from customers, staff, and other individuals
  • Handles escalated calls from CSRs
  • Provides friendly and helpful information to callers and other stakeholders
  • Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service time-frame
  • Is accountable for accurate and timely documentation of customer contact in the automated system
  • Ensures the confidentiality of all information contained in the State’s computer systems
  • Practices active listening skills to determine the nature of customer inquiries
  • Provides current information to the public
  • Regular and timely attendance

Required Education

High School diploma or equivalent is required.

Required Experience

  • At least one year of customer service experience is required
  • Excellent diction, grammar, voice quality and articulation, and proficiency with computer and customer service skills
  • Must be able to work on multiple programs simultaneously such as web-based application functions, out-bound activity, data entry, and/or assigned special projects
  • Knowledge of Microsoft programs, email, and Internet
  • Ability and attitude to provide outstanding customer service to both internal and external customers
  • Adept at operating computers and office equipment
  • Excellent interpersonal, organizational, and communication skills
  • Commitment to partnership in a positive team environment

Summary of Position

The Customer Service Representative, Lead (CSR, Lead) reports to the Supervisor. This individual represents the Louisiana Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. The CSR answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position handles difficult or complex calls referred by CSRs. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.

YoungWilliams

As a leading national provider of child support services, YoungWilliams is able to attract and retain top-level professionals with years of public and private sector experience. Our success is attributable to the caliber of our employees and their extensive IV-D program knowledge. Today, we provide a wide range of services in collaboration with state and local government child support agencies.

Address

Bossier City, LA
Shreveport, LA
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.