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Engineering Strategic Architect

York Telecom Corporation
Thousand Oaks, CA
  • Posted: over a month ago
  • Full-Time
Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking an Engineering Strategic Architect who is a team member of a Client Dedicated Service Delivery Organization. The Engineering Strategic Architect will apply his or her industry knowledge, experience, interpersonal skills technical and administrative techniques to coordinate activities to implement visual communication solutions for their dedicated Client. The purpose of this role is to ensure Yorktel has engineering expertise and representation on Client Engineering calls as needed as well as ownership of the Client standard conference room deployments or any other potential impacts on customers service environment.

The role of the Engineering Strategic Architect is to manage the client’s global standards of both existing and new deployments and any potential impact to client services. This will entail internal and external management of resources and financial aspects of new services and managing a Client from Sales through implementation and on-going service. Any potential impacts will be coordinated with Yorktel Sales/Program leadership

  • Collaborates with cross-functional teams including on-site technicians, application engineers, project managers and Integration Managers and technical leads to ensure engineering oversight and direction to ensure Client Engineering Standards are being met, and future engagements are being considered
  • Collaborate with the Sales/Program teams on account health, upcoming opportunities, and customer pain points.
  • Ensure team is onboarding new Conference Rooms and client assets per client established SOPs
  • Attend QBR meetings with Clients as specified.
  • Be the SPOC for any Cloud / Managed Services Client Engineering escalations, manage the escalations and deliver the updates to the Yorktel Service Delivery team for communication
  • Develop SOP’s with Client Engineering Team & Engineering Solutions Manager for delivery of current and upcoming standards
  • Report to Account Program Director
  • Other duties as assigned

Experience in the following areas is highly desirable:

  • Technical implementation of Managed Video Services
  • Knowledge of Video Conferencing
  • Managing and Building Service Offerings.

Skills and Abilities:

  • The candidate must have the ability to travel as required. May require site visits to customer location(s)
  • Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
  • Knowledge of and adherence to York Telecom policies and procedures.
  • Domestic travel requiring multi-night stays within and at times outside the local work area
  • International travel may be required
  • Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.
  • Current valid U.S. Passport is desirable.
  • Must be willing to complete background checks and drug tests as required by current or future contracts
  • Must be willing to apply for security clearances, suitability, and other related clearance to be able to work at certain customer locations

Education and Qualifications:

  • Bachelor’s degree or equivalent industry working experience in Project Management, Engineering, Engineering Management, Computer Science, Information Management, Business Administration, or a related field is desirable.
  • 5-10 years of experience in AV Engineering Field.
  • Has a strong knowledge of engineering fundamentals necessary to implement AV systems.
  • Experience in the following areas is highly desirable: Audio Visual Solutions including Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems.
  • CTS, Crestron DM Certified Designer, Cisco VC & Polycom VC Endpoint Sales Engineering, Biamp VoIP & Tesira Forte and Extron AV Associate Certifications are Desired.

Physical Requirements:

  • •Ability to lift and carry objects up to 50 lbs.
  • Frequent sitting, standing, and walking
  • Limited weekend and/or night work may be required
  • Must be able to pass suitability requirements
  • Must be willing to complete background checks and drug tests as required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

York Telecom Corporation


Thousand Oaks, CA
91319 USA



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