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Technical Support Specialist I

Yoh Staffing Solutions
Oceanside, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Technical Support Specialist needed for a Contract opportunity with Yoh’s client located in Oceanside, CA

The Big Picture – Top Skills Should You Possess:

  • BS degree in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry or a related field
  • One (1) to Two (2) years of experience
  • Strong Verbal and Written Communication
  • Pay Rate: $36.95/per hour

What You’ll Be Doing:

  • Provide technical expertise and support to customers by telephone, email and remote access
  • Provide technical assistance to sales, molecular application specialists and marketing as required
  • Customer complaint handling including receiving, logging, investigating, resolving with customers and tracking/trending of complaints in compliance with the Quality System requirements
  • Report tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
  • Responsible for answering customer calls and trouble shoot issues after normal business hours and on weekends
  • Participate in developing and implementing new product and technical support plans to ensure successful launch and customer support
  • Ensure fact-based scientific, engineering and analytical best practices and principles are utilized to accomplish tasks
  • Provide an open environment and promote teamwork across the organization
  • Demonstrate and advocate the Cultural Beliefs
  • Assist with special projects as requested and perform additional duties as required

What You Need to Bring to the Table:

  • BS degree in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry or a related field
  • One (1) to Two (2) years of experience

Bonus Points! Otherwise Known As Preferred Qualifications:          

  • MS degree is a plus

 

Opportunity is Calling, Apply Now!

Recruiter: Sean Evans

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Company Description
Investment Management Company

Yoh Staffing Solutions

Address

Oceanside, CA
USA

Industry

Technology

View all jobs at Yoh Staffing Solutions