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Customer Service with Medical Device Background experience

Yoh Staffing Solutions Brea, CA
  • Expired: over a month ago. Applications are no longer accepted.

We have partnered with our client in Brea CA and are looking for a Customer Service Representative with previous experience in a Medical Device Manufacturing environment preferably in a call center environment.

******MUST HAVE PREVIOUS EXPERIENCE IN A MEDICAL DEVICE CALL CENTER ENVIRONMENT****

In this role you will be responsible for the following.

1. Receive inbound, perform outbound Customer Service calls and emails
2. Respond to inbound customer service related inquiries:
a. Order placement/fulfillment
b. Tracking of shipped products
c. Questions regarding product availability and expiration dates
3. Perform outbound inquiries to customers related to order discrepancies with regards to:
a. Pricing
b. Item Code(s)/Description
c. Quantity
d. Ship to location/Expected Delivery date
4. Daily processing of Customer or Distributor Related Purchase Orders
5. Monitors and identifies system related issues, back ordered product and other issues preventing order fulfillment.
6. Review/process returned goods and associated credits/debits
7. Supports practices and engages in The company Systems, including Daily Management metrics
8. Reviews/tracks/reports daily progress on open orders/backlog, warehouse shipments and other reporting efforts
9. Identifies and resolves issues in a timely manner
10. Performs special projects and other duties as assigned
11. Participates in departmental projects as assigned by management
12. Identifies issues and reports to management regarding inconsistent or incomplete data

Yoh Staffing Solutions

Why Work Here?

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK

About Yoh: We deliver immediate critical talent search and outsourced and managed services. We provide unmatched service to our clients and employees. We are headquartered in Philadelphia, PA and operate out of more than 75 locations. At Yoh, we’re excited about what we do, how we do it and most of all, where we’re headed – together. We’d love for you to join us. Find out more at www.yoh.com. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com.

Address

Brea, CA
USA