Customer Service Representative (SAP Experience Must)

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Qualifications: - High School Diploma - 12 month SAP Experience

Responsibilities: Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. Customer Engagement and Order Management • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices). • Support customers with all their administrative and technical questions (EDI/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont Mobility & Materials business. • Build working relationships with commercial team partners to exceed customer expectations • Analyze customer ordering patterns to anticipate customer needs • Respond to customer inquiries and complaints in a timely manner • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, etc.) • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment • Quickly identify and own resolution of customer issues • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit and sales rep 3 days in office (M, W, TH)/2 days remote (T, F)

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.