YPI is looking for dynamic customer service consultants to join our fast-growing team. Based in Fremont, YPI is a market leader in quality sales and customer acquisition and we need customer service personnel to support our sales team. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!
The Customer Service Representative is an essential member of our Customer Care team. As a Customer Service Representative, you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be simple or complex, and each representative must be well-versed in product knowledge to provide detailed responses. The Customer Service Representative will also take notes on customer accounts on a daily basis, process sales transactions, and speak to as many customers as possible. With our campaigns focused towards the customer experience, we are looking for high energy, and people oriented team members to join us in both our non-profit and telecommunications campaigns like UNICEF, Children International, Comcast, and AT&T.
Customer Service Representative I Job Description
Interacting with customers to provide troubleshooting assistance daily
Resolving client issues in a friendly, helpful way.
Providing price tariffs and amending as required.
Responding to client enquiries.
Attending staff and client meetings.
Tracking sales and maintaining records.
Helping the sales team to acquire new customers.
Up-selling where appropriate.
Providing general admin support.
Are You Qualified for the Role?
We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for life.
Excellent communication skills.
Second language desirable.
You must be a team player.
A strong work ethic is essential.
You must be flexible and willing to learn.
Work History and Educational Requirements
A High School Diploma.
Previous experience in a customer service or customer facing role
The Benefits of Working for YPI
You can earn as much as you like at YPI because we reward hard work with an excellent bonus and commission package.
You will have lots of scope for promotion and career advancement.
There is plenty of opportunity for travel is available if desired.
Our company offers competitive earnings with amazing perks, technology that puts us ahead of the competition, and training and support systems that are unmatched and provide each employee with an opportunity to become a subject matter expert. Our company delivers exceptional customer service, a commitment to sustainable practices, a focus on value enhancement, dedication to customer and employee wellness, and an unparalleled commitment to respect-based management.
We are taking all CDC COVID-19 precautions in the office. This includes wearing PPE at all times when in the office and in the field. Hand sanitizer dispensers are placed throughout the office and we are doing temperature checks for everyone that comes in. We are also maintaining the 6 feet apart social distancing rule.
Yang & Partners is an equal opportunity employer.
Yang & Partners