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Customer Support | Customer Service Associate

YPI Inc Belmont, MA
  • Expired: over a month ago. Applications are no longer accepted.

YPI is looking for candidates who want to grow their careers in Customer Success.

YPI is a smart marketing agency utilizing modern techniques to drive customer engagement in unique product ecosystems.

We’re looking for an excited and outgoing Customer Support Associate. The ideal candidate is highly personable, detail-oriented, and highly motivated.

Responsibilities:

  • Assisting customers through different communication channels
  • Collaborating and escalating issues to other teams to find solutions
  • Collecting and summarizing feedback from customers to give to sales, development, operations, and marketing teams to improve the customer experience

About you:

  • Empathetic; you connect well with other people and understand the customer’s pain points
  • Solutions- and customer-oriented; when there’s a problem, you’re focused on setting things right
  • Highly results-oriented; you want your work to make a direct impact on the business
  • Energetic; an upbeat attitude goes a long way in handling interactions with customers
  • A collaborator; if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams
  • Meticulously organized; you’re obsessed with stationery and sort your books on your bookshelf by authors’ last names

Benefits of working with YPI:

  • Join a focused and dedicated crew
  • We offer Leadership Training for our best associates to advance into management roles
  • Company sponsored events
  • Team dinners and networking opportunities
  • Client sponsored R&R, bonuses and incentives

Looking for a fun career change with room for growth? Apply for the YPI Customer Service Associate position today!

YPI Inc

Address

Belmont, MA
USA