Customer Service Representative
YPI is looking for dynamic customer service consultants to join our fast-growing team. Based in Malden, YPI is a market leader in quality sales and customer acquisition and we need customer service personnel to support our sales team. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!
The Customer Service Representative is an essential member of our Customer Care team. As a Customer Service Representative you will be responsible for handling incoming inquiries and providing support to customers in a timely, efficient, and professional manner. Customer inquiries may be simple or complex, and each representative must be well-versed in product knowledge to provide detailed responses. The Customer Service Representative will also take notes on customer accounts on a daily basis, process sales transactions, and speak to as many customers as possible.
Customer Service Representative I Job Description
Interacting with customers to provide troubleshooting assistance daily
Resolving client issues in a friendly, helpful way.
Providing price tariffs and amending as required.
Responding to client enquiries.
Attending staff and client meetings.
Tracking sales and maintaining records.
Helping the sales team to acquire new customers.
Up-selling where appropriate.
Providing general admin support.
Are You Qualified for the Role?
We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for life.
Excellent communication skills.
Second language desirable.
You must be a team player.
A strong work ethic is essential.
You must be flexible and willing to learn.
Work History and Educational Requirements
A High School Diploma.
Previous experience in a customer service or customer facing role
The Benefits of Working for YPI
You can earn as much as you like at YPI because we reward hard work with an excellent bonus and commission package.
You will have lots of scope for promotion and career advancement.
There is plenty of opportunity for travel is available if desired.
Boston-area customer service applicants with relevant experience in customer service and sales are always welcome, but the right personality and a genuine desire to please is more important than experience and full training will be provided if required.