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Customer Complaint Investigator (Microbiology)

YOH Hazelwood, MO
  • Expired: over a month ago. Applications are no longer accepted.

Exciting opportunity for a Customer Complaint Investigator needed for a contract opportunity with Yoh Scientific’s client located in Hazelwood, Missouri area.

Duration: 9 months

Hours: 8 hours a day, 1st shift. In time is flexible to start between 7am-8am


The Customer Complaint Investigator is responsible for supporting the Investigator Leads investigation following technical complaints from customers. MAY DO LAB TESTING

  • Participate in meetings related to complaints and work closely with other departments to gather data;
  • Help the IU and site team prepare for the audits;
  • Represent Customer Service in various QA and Regulatory Compliance meetings;
  • Play a key role in audit preparation and participate in audits;
  • Contribute to the design of support tools for subs/distributors to use in the support of customers.


  • Med Tech Experience OR Bachelor in Bio or Microbiology OR AS with equivalent in related field of expertise (i.e., AS-biology or Microbiology with 2-5 years’ experience in micro
  • Education or experience in a microbiology lab required
  • Prior investigation experience with customer complaints and root cause analysis
  • Independent worker, follows directions well, and cooperative with other team members
  • Committed to customer and to service with a sense of urgency and accountability
  • Cross cultural flexibility
  • Sense of autonomy and self-discipline.


Quality Experience


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Hazelwood, MO