Director, Learning and Development User Exp

Director, Learning and Development – User Experience

GENERAL FUNCTIONS

The Director, Learning & Development – User Experience is a leadership role in the Learning and Development team at YUSA reporting in the EVP, Chief Learning Officer. As a leader in the organization, this role will actively collaborate with other members of the L&D organization, members of the YUSA team and across the Y Network in a team-based environment. The Director L&D is responsible for stakeholder engagement, communications, project management, workplan management, staff supervision and budgeting for their focus area in L&D.

In addition, the Director L&D User Experience will be responsible for the definition and deliver of a high-quality user experience across all learning platforms and creating integrated technical solutions with operational excellence and high-quality customer service.

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree, certifications or commensurate experience in training and development, instructional design, education, training, human resources, organization development, or related field required
• 5 years’ experience with learning technology and operations.
• A growth mindset and ability to adapt to evolving needs in a changing environment while continuing to deliver with quality
• Ability to travel approximately 15% of the time
• Demonstrated excellent verbal, written and interpersonal communication skills
• Demonstrated Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Office 365, SharePoint, Teams, and Outlook)
• Demonstrate ease in learning and navigating multiple technology systems (e.g., Cvent, Qualtrics, WebEx, Skype, Exact Target, Learning and Career Development Center)
• Demonstrated experience in strong program and project management skills, analytical skills, critical thinking, and problem-solving skills (PM certifications +)
• Demonstrated ability to establish and maintain collaborative partnerships with individuals across a broad range of groups.
• Demonstrated commitment to accuracy and follow through on execution
• Demonstrated ability to work independently with minimal supervision.
• Commitment to the YMCA character development values of caring, honesty, respect and responsibility is required.

CORE COMPETENCIES

Values. Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times.

Inclusion. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.

Relationships. Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work.

Influence. Employs influence strategies that engage, inspire, and build commitment to the cause and overall Y goals.

Communication. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

Developing Others. Recognizes and acts on the need to continually develop others’ capabilities to attain the highest level of performance possible.

Decision Making. Integrates logic, intuition, and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solve problems.

Change Capacity. Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities.

Emotional Maturity. Demonstrates effective interpersonal skills.

Quality Results. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

Innovation. Participates in the generation, experimentation, and implementation of new approaches and activities that improve and expand the Y’s mission and work.

ESSENTIAL FUNCTIONS

• Lead the UX and operations function coordinating across YUSA teams in IT and KM and SMEs to align design and implementation solutions for learning experience. Includes platforms and registration.
• Manage the daily operations of the user experience in the L&D space including search, registration, portals, LMS, CMS and virtual learning technologies
• Design and implement strategic innovations to more fully engage the learner in across blended learning and leadership development delivering industry leading experience
• Bias for action with strong project and program management skills, including monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, and knowing when to escalate to implement innovative solutions
• Definition of program success criteria, outcome measurement, and evaluation and ongoing analysis of learner feedback and other data to promote continuous improvement of development solutions, consistently moving solutions to deliver high value.
• Create learning experiences aligned to strategy that leverage Y and industry subject matter experts, curated content, digital solutions, high value in person experiences, role based learning paths and learning in the flow of work
• Lead with excellence and foster high-performing teams in virtual environments; develop people through advocacy, coaching, mentoring and training
• Ensure policies, programs and guidelines are followed and manage exceptions and escalations
• Performs other duties as assigned by EVP CLO

EFFECT ON END RESULTS/STRATEGIC IMPACT

This position will directly contribute to the strength and viability of local YMCA’s by optimizing learning investments at YUSA in partnership with Alliances, Hubs and Associations driving a shared ROI model.

The incumbent will contribute to the successful implementation of learning priorities across the Y network that incorporates change management initiatives and technology platforms.