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Sales Operations Specialist

Xytech Systems
Los Angeles, CA
  • Posted: over a month ago
  • $85,000 to $100,000 Yearly
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

Position Title: Sales Operations Specialist and Salesforce.com Admin

Classification: Full time

Location: Chatsworth, CA

COMPANY SUMMARY

Headquartered in Los Angeles, Xytech is the leading provider of facility management software solutions for the media and broadcast industry. Our core values of innovation, integrity and professionalism are central to our culture and are the predicates to all our actions. We are driven to be valued partners, trusted change agents and creative problem solvers.

This is an exciting time for us! We are currently experiencing significant growth, with increased sales of our software products and through client migrations and M&A. Join us as we continue to innovate, focusing on creative and seamless solutions that allow our employees and our customers to focus on the industry we serve. A key to our future success is the transformation of our sales team. This position is key.

POSITION OVERVIEW

The Sales Operations Specialist reports to the Chief Commercial Officer and provides oversight of a smooth and effective sales process to enable Xytech’s future growth. You will support the management of Xytech’s sales operations and ensure the processes and systems needed for sales reps and account managers to sell and service customers effectively, are in place and working smoothly.

We are searching for a qualified and resourceful Sales Operations Specialist to support our rapid growth and to ensure smooth and efficient sales operations. The Sales Ops Specialist will have both strategic and administrative responsibilities, including but not limited to overseeing the sales funnel, streamlining and optimizing the sales process, managing sales automation tools (Salesforce.com), managing sales data, reporting on performance, helping develop sales forecasting, and working with leadership to develop organizational goals.

At Xytech, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continue to accentuate our unique culture delivering our unparalleled success.

RESPONSIBILITIES

· Oversight of all operations and administrative duties for the sales organization and its team members.

· Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.

· Managing sales data and creating reports for management review/meetings. Reports include overall sales and rep performance, opportunity analysis, pipeline reporting, etc.

· Analyzing and reporting on sales trends and working with leadership to develop sales plans/strategies.

· Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible system of record.

· Ensuring processing of sales orders in a timely manner and assisting on customer requests to ensure smooth execution of the sales process (as needed).

· Managing accounts and opportunities within the CRM, following up with sales reps on administrative items, and troubleshooting issues with sales orders, account statuses, and other problems.

· Assisting sales leadership with running pipeline management meetings, quota monitoring/management (as applicable), and in developing sales forecasts for future periods.

Salesforce.com Admin Responsibilities:

· Serve as primary system administrator for the Salesforce.com environment.

· Handle all administrative functions including day-to-day configuration, maintenance of user accounts, reports and dashboards, and workflows, and provide user support.

· Complete regular internal system audits and prepare for upgrades. Maintain Salesforce.com data feeds and other integrations.

· Coordinate evaluation, scoping and execution of new development/change requests to the CRM.

· Work with management to establish processes to support growth and assist with change management initiatives.

· Assist in training of new users and grow adoption of CRM usage across the organization.

QUALIFICATIONS

• Well-organized, self-directed team player; open to others’ ideas and exhibits willingness to try new things, has a resourceful mindset, and strong problem-solving aptitude.

• Bachelor’s degree in Business, or a related field, or equivalent sales and marketing operations experience.

• An understanding of sales operations/principles and metrics is desired.

• Hi-tech or software business/company experience desired.

• Excellent knowledge of MS Office and Salesforce.com; comfortable learning new systems, as needed.

• Strong analytical, organizational, and time management skills. Excellent project management skills and a positive attitude desired.

• Excellent written and verbal communication skills, interpersonal skills, ethics, and cultural awareness.

Salesforce.com Admin Qualifications:

· Salesforce.com Certified Administrator (ADM201) and/or Salesforce Certified Advanced Administrator (ADM211) preferred.

· Sales Cloud, Service Cloud and Developer certifications desired.

· 2-3 years of experience as a Salesforce Administrator desired.

· Experience in performing Salesforce upgrades and ensuring successful integration.

· Ability to create and maintain Salesforce databases, and knowledge of importing sales data and generating Salesforce reports.

· Proficiency in creating Salesforce profiles, allocating roles, and managing access.

· Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Ability to design and implement new processes and facilitate user adoption.

· Ability to understand and articulate complex requirements, critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.

· Ability to provide Salesforce training and end-user support.

Xytech is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

The preceding position description is intended only to describe the general nature and level of work to be performed by an incumbent employee in this position. It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.

 

Company Description
Xytech is the leading provider of facility management software solutions for today’s media and broadcast companies. Our MediaPulse application provides a multitude of solutions including Jobs and Work Order Management, resource and personnel management, costing and invoicing, asset management, and much more. MediaPulse is a collaborative platform to enable easy interoperability with all systems in our clients’ ecosystems. This creates a seamless environment with our planning, scheduling and financial management tools, reducing both redundant data entry and touchpoints of all workflows. MediaPulse is a scalable, nimble solution streamlining operations, increasing visibility and optimizing efficiencies across the range of activities in today’s media enterprise. www.xytechsystems.com

Xytech Systems

Xytech is the leading provider of facility management software solutions for today’s media and broadcast companies. Our MediaPulse application provides a multitude of solutions including Jobs and Work Order Management, resource and personnel management, costing and invoicing, asset management, and much more. MediaPulse is a collaborative platform to enable easy interoperability with all systems in our clients’ ecosystems. This creates a seamless environment with our planning, scheduling and financial management tools, reducing both redundant data entry and touchpoints of all workflows. MediaPulse is a scalable, nimble solution streamlining operations, increasing visibility and optimizing efficiencies across the range of activities in today’s media enterprise. www.xytechsystems.com

Address

9410 Topanga Canyon Blvd. #200

Los Angeles, CA
USA

Industry

Business

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