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Senior Healthcare Client Ambassador (Relationship-Building Sales Pro)

Xtend Villages Llc The Villages, FL
  • Posted: over a month ago
  • Full-Time
Job Description: Company Overview Aviv Clinic is engaged in the treatment of age-related cognitive and physical decline using cutting edge techniques that have the potential to redefine treatment for the aging process. Clients undergo comprehensive medical assessments including physiological and neuropsychological disciplines and are subsequently treated using tested unique hyperbaric medicine protocols. Teammates will have the opportunity to bring this treatment to clients in the United States for the first time in partnership with world-class researchers and physicians. Teammates hired at this first location will help to shape the future of the company in the US and possibly around the world and will be involved in creating and honing best practices, as well as eventually training teammates for future worldwide locations.  This is an opportunity to be among the first teammates in a startup with research-backed medical science. Job Summary: This position is responsible for the initiation and maintenance of client relationships through various points of contact. This includes completing the prospecting and sales processes, developing relationships and engaging with prospects, educating potential prospects about the Aviv medical program and coordinating assessments with medical teams. Collaborates with the Head of Marketing and Sales to create opportunities in developing new relationships and educational programs for Aviv Clinic. Follows all guidance on appropriate language with prospective clients and the public. This position does not discuss medical applications of the treatment. Essential Functions: *Works in collaboration with a multidisciplinary medical team to provide healthcare services to an exclusive clientele. Acts as first professional level point of contact for interactions with clients via phone, arranged visits to the facility, or online registration.Initiates primary service discussions to include qualifying leads and schedules appointments with clients for facility tours, medical history review with a nurse, and physician meeting, and reviews protocol, reviews treatment costs and collects initial deposits; may require a follow-up call/conversation/visit with clients after the initial appointment.Follows sales protocols designed to increase conversion rates and improve incoming prospective client interactions.Utilizes best practices and use emerging technology intelligence to engage prospective clients and improve an ongoing relationship and future interactions.Acts as intermediary/liaison between prospective clients and multi-disciplinary team members before treatment.Collaborates with Head of Marketing & Sales on community events, presentations, and relationship-building activities with the local media, clubs, physicians, and community members.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly analyses of generated leads and conversions.Maintains professional and technical knowledge by attending educational workshops with the HQ clinical/research team; reviews professional journals related to the Aviv Clinic research and development; participates in local community clubs as needed to develop relationships.Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to the leadership team and clinical partners.Collaborates with Head of Marketing & Sales and Global VP, Marketing & Sales to boost the Aviv Clinics brand.Regular and punctual attendance is an essential function of this job role.Performs duties/projects as assigned. Education: Associate’s Degree in Business (e.g. Business Administration or related field, etc.) or Life Sciences (e.g. Biology, Chemistry, etc.) from an accredited school with at least three (3) years of proven sales experience.Bachelor’s or Master's Degree from an accredited school in Business (Business Administration or related field), Life/Physio Sciences (e.g. Biology, Chemistry, Exercise Science, etc.), Public Health or Nursing (BSN) a plus along with proven sales relationship-building experience. Experience:Three years’ previous experience in a relationship-building role in a B2C capacity. Required Skills & Knowledge:Must have a natural ability to build trust with clients and be relatable to the target market.Must be an effective listener and intuitive to client needs; a compassionate, caring, and patient listener.Demonstrated ability to communicate well verbally with potential and current clients as well as internal teams and external community partners.Demonstrated ability to communicate effectively in writing.Demonstrated skills in building and maintaining a client rapport throughout the prospecting and sales process.Must have a keen ability to probe and navigate conversations to understand and meet client needs and expectations; experience with the older adult community a plus.Demonstrated ability and aptitude to utilize CRM software to manage the sales process and analyze data related to prospective sales.Ability to work independently and as well as part of a team.Strong attention to detail.Excellent organizational skills.Effective presentation skills.·Must be self-motivated, flexible, and able to demonstrate strong time management skills.Must have a desire, intellect, curiosity, and drive to learn the science and research that is the basis for Aviv Clinic’s treatment protocols to direct conversations with potential clients and community partners.Embodies solid and ethical practices coupled with luxurious service.Promotes and maintains a positive personal, professional company image.Must be able to make sound judgment decisions.Proficient in Microsoft Office Products (Word, Excel, PowerPoint, Outlook). Client Service Expectations:Demonstrated ability to interact, and be courteous with clients, team members, and vendors in a professional manner.Demonstrates quality work in all facets of job role responsibilities in order to effectively produce positive client outcomes and satisfaction.Demonstrates compassion for the care of the client.Demonstrated ability to respond to client/team questions/inquiries/concerns promptly.Demonstrated ability to connect with clients (the older adult community a plus), team members, and vendors.Maintains consistency in client relations and goes the extra mile in exceeding clients’ expectations. EEO Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, or protected veteran status and will not be discriminated against on the basis of disability. Working Environment/Conditions/Physical Demands: LANGUAGE & COMMUNICATION SKILLS: Ability to read and write English, analyze and interpret documents, such as marketing plans and sales analysis data reports. Ability to write routine correspondence and routine reports. Ability to effectively present information and respond to questions from prospective clients or employees of the organization and the general public. PHYSICAL DEMANDS: The position requires normal visual acuity, sight, ability to speak clearly, manual dexterity, hearing, color perception, sense of smell, depth perception, and texture perception. This position frequently moves around/about to access information needed to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or hold objects, use a writing instrument, or use of a keyboard to record/type information and use of a telephone to listen and speak. The employee is occasionally required to sit, stoop, kneel, bend, and smell if conditions are unsanitary or biohazardous. May lift and/or move up to 10 pounds or may be requested to lift and/or move up to 25 pounds occasionally. The physical demands here are representative of those met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REASONING ABILITY: Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Basic mathematical skills; adding, subtracting, and multiplying. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the general public through multiple means of communication. Physical capability to use and operate office related equipment, such as, but not limited to, computer, calculator, copier, printer, scanner, and fax machine. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to medium. Disclaimer * All essential job functions are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other team members. This job description in no way states or implies that these are the only duties to which will be required in this position. Team members will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. Aviv Clinic is an Equal Employment Opportunity Employer We are a Drug-free & Smoke-Free workplace

Xtend Villages Llc


The Villages, FL

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