Vaxcom Services, Inc.
Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Technical/IT Services, Operations, and Intelligence Services.
Active TS/SCI clearance and polygraph are required.
Incident Manager Chantilly, Virginia
Manages the functionality and efficiency of a group of computers running on one or more operating systems
Helps maintain the integrity and security of servers and systems
Maintains system documentation
Interacts with users and evaluates vendor products
Coordinates hardware and software installation and provides backup recovery
Monitors policies and standards for allocation related to the use of computing resources
Participates in systems testing and document results
Provides advice and training to end-users
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required
Monitor IMS and reporting incidents with directives
Report, Monitor and update Outage tickets hourly
Report, Monitor and update VIP tickets hourly
Report, Monitor and update COOP events/activities hourly
Report, Monitor and update weather events that impact services
Monitor AMs/DMs to determine possible impacts to operations of services
Monitor and clean-up orphaned tickets
Monitor and enforce compliance of Incident Management Policy
Maintain Incident Management policy
Work to improve situational awareness
Monitor and facilitate resolution of tickets older than 30 days
Monitor and facilitate tasks for the Problem Management team
Control, disseminate and monitor ticket queues
Draft Service Maintenance/Outage/Restoral Announcements
Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
Communicate and coordinate with Incident Managers and/or representatives from other contracts when necessary
Must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment, either CompTIA Security+ OR CCNA-Security. CompTIA Security+ is the preferred certification. Must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.
Equal Opportunity Statement
Xator Corporation, and its Subsidiaries, provides equal opportunity to all applicants for employment as required by and/or consistent with applicable country law and company policy. Consistent with the foregoing, Xator Corporation provides qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veterans’ status, citizenship, sexual orientation, gender identity or any other status(s) protected by law. In the United States, Xator Corporation ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.