XOTIC PC is in immediate need of a Customer Service & Technical Support Representative! If you love computers, helping others with computers and love making a difference, continue reading! Working at XOTIC PC is a whole different lifestyle. Whatever you do here, you play a part in creating the most amazing technological experiences. As you help people experience amazing new heights of fun and productivity. You could call it work, or you could call it enlightenment. We call it doing what we love!
XOTIC PC is looking for a Customer Service & Technical Support Representativeto respond to customer inquiries about our products and services; and to handle and resolve questions, challenges, and concerns. Are you an amazing person with amazing customer service skills? We like our customers to be happy, but sometimes they are not. We are adding to our team of superstars to handle the toughest of the toughest customer cases. Come work with XOTIC PC, a leader in high-performance computing.
What The Job Is
- Interact with our amazing customers via chat, email, and phone
- Resolve issues related to billing, orders, services, technical support and other concerns
- Handle communications with upset customers
- Work with several computer systems
- Learn new skills
Attributes We're Looking For
- Excellent phone presentation and communication skills
- Excellent multi-tasking skills. Being able to answer emails while on a call or chat.
- Good understanding of computer systems, mobile devices, and other tech products.
- 2+ years Customer Relations experience
- 2+ year Call Center experience
- Be comfortable working with sales and keeping the business of customers.
- Can type 40+ wpm
- High school education or equivalent
- Ability to work full time - schedules may change and vary in hours based upon company needs.
What We Offer
- Starting rate is $13.00 /hr + generous bonuses and commissions! Our reps make $15-$18/hr average!
- Ability to work partially from out of home after training but MUST live in Lincoln area.
- Saturdays and Sundays off in most cases!
- Fantastic Culture - We Love our employees. We Work Hard and Play Hard
- Bonuses Based on Performance
- Quality Training - Learn from the best in the industry
- Employee discounts on computer purchases and services
- Medical, dental and vision insurance eligibility
- PTO accrual starts day 1
- Casual work atmosphere
Our call center is conveniently located in Lincoln Nebraska
XOTIC PC is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age and physical or mental disability or any other protected class under federal, state or local law.
Job Type: Full-time
Salary: $13.00 to $17.00 /hour