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National Program Manager

Wurth Industry North America East Region New Orleans, LA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

JOB PURPOSE

Provide sales and technical phone support for the products that we sell and any issues/questions related to our consignment accounts. Generate revenue by soliciting and obtaining orders; understanding and interpreting business and technical requirements; providing business and technical information and solutions.

DUTIES AND RESPONSIBILITIES

Act as direct point of contact for our customers

  • Establish and maintain excellent long-term relationships with large national custimers
  • Receive orders through phone calls, emails or faxes
  • Process orders quickly and accurately
  • Process quotes quickly and accurately
  • Generate leads for our outside sales team
  • Follow up with open orders and quotes
  • Process all paperwork necessary to fulfill customer’s order (can include SLI, customs documentation, customer certifications, etc.)
  • Proactively call customers to introduce company, generate leads, or follow up

Communicate with our vendors directly

  • Receive communications from our vendors and be able to respond or forward to the appropriate person
  • Follow up on open Purchase Orders or RFQs
  • Receive pricing and availability via phone, fax, email, or website
  • Schedule training or meetings with sales representatives
  • Participate in training or meetings with sales representatives

Billing/Invoicing Processes

  • Bill customers during their predetermined billing cycles (weekly, monthly, etc.)
  • Understand and use Cribmaster to create POs, receive POs, generate reports, correct issues
  • Understand and use Vendnovation to create POs, receive POs, generate reports, correct issues
  • Understand and Maintain all vending machines related to your branch

QUALIFICATIONS

  • Strong Customer Service and Communication Skills
  • Proficiency in Microsoft Office
  • Accurate data entry skills
  • Strong oral, written and interpersonal skills
  • High school diploma or the recognized equivalent required
  • Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
  • Ability to work on a team
  • Able to Meet Deadlines

Wurth Industry North America East Region

Why Work Here?

Great coworkers and unlimited growth potential!

Würth Industry North America is part of the Würth Group – one of the world's market leaders in its core business, the trade in assembly and fastening materials, with more than EUR 12 billion sales for 2017. Würth Industry of North America (WINA) is one of the largest assembly component distributors in the U.S. WINA provides a range of assembly material and other c-parts to OEM customers and commercial construction companies. The Group currently consists of 400 plus companies in more than 80 countries and over 74,000 employees on its payroll. The East Region consists of 3 companies: Wurth House of Threads, Oliver van Horn and Weinstock Bros.

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