Wound Healing Solutions is looking for a Clinical Marketing Manager with a background in nursing to focus on client and employee retention, business development efforts, and marketing operations.
Under the direction of the managing Executive Director(s) as well as the Director of Marketing, you will execute on tactics to strengthen our brand, client experience, and client satisfaction. Ultimately, you will act as WHS’ voice and image to cultivate and maintain meaningful long-term relationships. If you have the clinical experience and would excel in identifying and developing enduring relationships within our target markets, we’d like to meet you.
Clinical Marketing Specialist duties include:
Conduct customer calls to maintain existing and establish new business clients
Build relationships with business clients, internal team members and strategic partners
Coordinating the delivery of services to existing client base to ensure client satisfaction
Maintains data within internal customer relationship management (CRM) platform
Responding to customers’ queries and comments via a multi-channel communication network
Conducting new business presentations to senior leadership at the potential clients site.
Attending conferences and other marketing events
Promote WHS and our services.
Interaction on social media and professional platforms to discuss industry-related topics
Maintain outfacing marketing platforms to include company website, social media pages, etc.
Network with industry experts and potential clients to drive brand awareness
Gather customer feedback and establish reports
Coordinating the delivery of services to the client base working with other staff to ensure client satisfaction
Multi-Channel Client retention
New business development
Provide multi-channel education to our client base
Assist Clinical staff as needed
Proven work experience as a Clinical Marketing Specialist or similar role
Familiarity and experience with B2B and B2C marketing campaigns
Extensive Travel- Some overnight travel required.
Clean Driving/Criminal Record
Proficiency in G-suite and Microsoft applications
Excellent verbal and written communication skills
Good presentation skills
Active Nursing License- LPN or RN
Wound Care Certification a plus