Connect is an outsourced marketing agency looking for a full time Client Relations & Customer Success Associate to join our Metro DC offices on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a global firm that offers excellent career progression.
Clear written and verbal communication skills
Minimum Associates Degree with a major in Business, Marketing, Mass Communications, or Hospitality fields
1+ years of prior experience is preferred
Strong relationship management skills
Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
Business acumen in the marketing and client relations field is preferred
Must understand and comply with applicable regulations and standard operational procedures
Must ensure that all transactions are executed properly and meet compliance guidelines
Provide high quality service to each of our clients
Maintain client confidentiality at all times
Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
Communicates clearly with staff in a timely and professional manner
Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
Identify cross-sell opportunities, and escalate to our sales team and product partners in order to close or provide advice to the client
Verify and maintain data quality
If your background experience and skill set meet the requirements for our Client Relationship Manager, apply today