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Customer Success Associate

WorldWide Silver Spring, MD
  • Expired: 12 days ago. Applications are no longer accepted.

Job description:

Connect is an outsourced marketing agency looking for a full time Client Relations & Customer Success Associate to join our Metro DC offices on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a global firm that offers excellent career progression.

Essential Skills:

  • Clear written and verbal communication skills

  • Minimum Associates Degree with a major in Business, Marketing, Mass Communications, or Hospitality fields

  • 1+ years of prior experience is preferred

  • Strong relationship management skills

  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

  • Business acumen in the marketing and client relations field is preferred

  • Must understand and comply with applicable regulations and standard operational procedures

  • Must ensure that all transactions are executed properly and meet compliance guidelines

Core responsibilities:

  • Provide high quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists

  • Communicates clearly with staff in a timely and professional manner

  • Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution

  • Identify cross-sell opportunities, and escalate to our sales team and product partners in order to close or provide advice to the client

  • Verify and maintain data quality

If your background experience and skill set meet the requirements for our Client Relationship Manager, apply today



Silver Spring, MD