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PBX/Customer Service Representative

World Spa
New York, NY
  • Posted: 6 days ago
  • $20 to $24 Hourly
  • Full-Time
Job Description

Company Description:

WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today!

WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience.

WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable.

WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service.

BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own.

In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests.

Position Summary:

Private Branch Exchange (PBX) Operators/Customer Service Representatives answer and direct calls using PBX phone systems. Their responsibilities include connecting internal phone users, enabling the use of external phone lines, and directing external calls to relevant departments.

Essential Duties and Responsibilities:

  • Assisting and advising guests who may be choosing from a variety of options.

  • Making reservations for customers based on their various preferences.

  • Obtaining payment details and sending confirmation details to customers.

  • Answering any questions customers might have about the reservation process.

  • Up-selling, when appropriate, by informing guests of additional services or special packages.

  • Providing support to guests who may need to amend or cancel a reservation.

  • Creating, updating, and distributing a call directory to all departments.

  • Answering, screening, and forwarding calls in a professional and courteous manner.

  • Handling general phone inquiries about the organization.

  • Directing external calls to designated departments or individuals.

  • Transferring internal calls across departments and between staff.

  • Relaying written or verbal messages in a timely and accurate manner.

  • Assisting with other administrative duties as assigned by management.

Skills, Abilities and Experience:

  • 2 years experience as a PBX operator or a similar role preferred

  • Formal qualification in office administration, secretarial work or similar preferred

  • Proficiency in different communication systems

  • Exceptional ability in professional telephone etiquette.

  • Extensive experience with answering and directing calls, as well as relaying accurate messages.

  • Ability to maintain a call directory

  • Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.

  • Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.

  • Ability to lift up to 15lbs.

Education/Certification Requirements:

  • High School Diploma or equivalent

The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

World Spa


New York, NY
11230 USA



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