Senior IT Officer, Business Solutions I

Senior IT Officer, Business Solutions I

Job #:
req24310

Organization:
World Bank

Sector:
Information Technology

Grade:
GG

Term Duration:
2 years 0 months

Recruitment Type:
Local Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
10/1/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The ITSDT Unit (Data Science & Digital Platforms) within the ITSOC department (Operations & Corporate) department in ITS is seeking a Senior Product Leader to lead the Power Platform Operations team. The Product Leader will ensure that the World Bank is effectively able to use and operate the Power Platform for effectively while keeping the environment secure and well-managed.

Areas of interest include:

Note: The focus for this team is Dataverse and PowerApps.

Client Outreach & Developer Services: engaging with the clients who use the Power Platform to help them use the platform effectively.

Platform governance, engineering, and operations: Operate the Power Platform keeping security, resilience, and good practices in mind.

Solution Advisory: Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.

Cost and Capacity Management: Ensure platform costs and licenses are managed effectively.

Procurement and Vendor Engagement: Work closely with Microsoft and other product vendors to represent the World Bank's interests.

Team and Program Management: Manage the platform team to deliver the work program, including budget planning.

Specific Job Responsibilities include:

• Client Outreach: Ensure key stakeholders and clients are well informed about the platform, with periodic updates and a well-structured knowledge management approach.

• Governance: Implement appropriate governance to manage platform components through the full lifecycle management from onboarding to exit while implementing appropriate controls.

• Platform Engineering: Ensure the power platform landscape is designed and implemented with security and resilience in mind; conduct reviews and assessments, including leveraging external vendors. Be able to benchmark platforms and solutions for performance etc.

• Security and Risk Management: Coordinate with application teams to design their solution landscape and work closely with them and OIS to coordinate application security reviews, ensuring that applications conform to enterprise security practices.

• Cost and Capacity Management: Ensure platform costs and licenses are managed effectively.

• Platform Operations: Manage the inventory of power platform assets, managing upgrades and other maintenance as needed by coordinating out needed upgrades & and other maintenance; work with different teams to assess the impact of security-related tasks such as Zero Trust, SASE, network on the platform; implement cost and capacity monitoring; optimization and inventory management.

• Provisioning & Support: Ensure that the provisioning resources for applications is timely while conforming with requisite process frameworks like ITIL.

• Ensure compliance with ITIL and other processes; periodically evaluate compliance processes, identify process improvements, and provide recommendations for addressing systemic issues. Document and update management procedures as required.

• Solution Advisory: Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.

• Internal Stakeholder Engagement: Manage and lead ITSOC engagement with other key functions with ITS, such as with OIS, infrastructure, monitoring, ICAM, and others for Power platform-related issues.

• Procurement and Vendors - Ensure alignment and partnership with key vendors, establishing strong linkages with their service and product teams to support OC activities; implement procurement (RFPs, etc.) for new products/platforms as needed.

• Team and Program Management: Manage the platform team to deliver the work program.

• Use evidence-based approaches (i.e. data analysis) to analyze situations and make decisions.

Selection Criteria

• Master's degree with 8 years of experience OR equivalent combination of education and experience in relevant disciplines such as Computer Science, Electrical Engineering

• Certifications: Relevant certifications are highly desirable.

• Platform: Experience managing and supporting MS Dynamics or Power Platform for at least 2 years. Understanding of platform performance, benchmarking, reporting and monitoring.

• Application development experience in MS Dynamics Power Platform for at least 5 years.

• Integration & ETL: Experienced in Power Platform integration and ETL including with tools like SSIS, North52, ADF etc.

• Agile: Experience in Agile/SCRUM based development and collaborate with Product Managers

• Analysis and Reviews: Has hands-on experience in conducting and facilitating reviews of the Power Platform, performance, licensing, and other related aspects.

• Security and Risk Management: Deep understanding of Power Platform application security architecture and implementation for highly sensitive applications. Understanding of security of the overall Power Platform.

• Costs and Utilization: Understanding of cost and utilization of the power platform and conducting deep analysis and monitoring of capacity utilization.

• Solution Advisory: Has handled at least Support application teams in the design and troubleshooting of their solutions when using the Power Platform and related components.

• Procurement and Vendors - has worked with vendors to ensure ongoing engagement with product and support teams. Has experience in product or services RFP - development, evaluation, and onboarding.

• Has used data and evidence-based approaches (i.e. data analysis) to analyze situations and make decisions.

• Cloud: Knowledge and experience of cloud-based platforms (Azure or AWS).

• Licensing: Has a deep understanding of the Power Platform licensing model and has used it to manage licensing in large enterprises (> 5,000 seats of Power Platform); understands approaches to use licenses optimally.

• Demonstrated experience of working and navigating in large and matrixed organizations with multi-layered governance structures, complex IT landscapes, and diverse client bases.

• Actively seeks and shares knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

• Organized, agile, persistent, and proactive. Ability to work and juggle multiple tasks within tight deadlines.

• Delivers information effectively in support of team or workgroup. Good writing and editing skills, with a strong command of English and an ability to convey complex ideas in a clear, direct, and lively format.

• Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view. Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.

• Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Core Competencies:

Deliver Results for Clients: Achieves results and identifies mission-driven solutions for the client. Develops and implements solutions that show understanding of how clients and/or own work achieves results that are financially, environmentally and socially sustainable. Shares new insights based on in-depth understanding of the client and recommends solutions for current and future needs of clients. Holds self and team accountable for risk management and outcomes.

Collaborate Within Teams and Across Boundaries: Initiates collaboration across boundaries and broadly across WBG and brings differing ideas into the forefront. Collaborates across organizational boundaries, internally and externally with a sense of mutuality and respect. Consistently engages others in open dialogue, brings out any conflicting viewpoints and incorporates viewpoints into solutions, giving credit where credit is due. Leverages expertise of all team members to ensure successful outcomes. Makes choices and sets priorities with a WBG corporate perspective in mind.

Lead and Innovate: Develops innovative solutions with others. Encourages and works with others to discover, incubate and implement novel solutions. Identifies opportunities in changing circumstances and energizes others to continuously improve. Helps others to understand problems, client needs and the underlying context.

Create, Apply and Share Knowledge: Creates, applies and shares knowledge from across and outside WBG to strengthen internal and/or external client solutions. Ensures systematic sharing of good practice and learning from lessons from across WBG, clients, and partners. Is known across WBG in their subject area and is sought out by WBG colleagues to advise, peer review, or contribute to knowledge products of others. Seeks mentoring opportunities with more experienced staff to deepen or strengthen their professional knowledge and mentors junior staff Builds networks across the WBG and as part of external professional groups/networks.

Make Smart Decisions: Recommends and takes decisive action. Applies critical thinking and seeks inputs and experience from others to recommend a course of action consistent with the WBG's strategy. Evaluates risk and anticipates the short and long term implications of decisions. Commits to a decision and takes action once a decision has been reached.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.