Contact Center Specialist
- Expired: February 06, 2021. Applications are no longer accepted.
A Contact Center Specialists is an individual who is responsible professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. Essential Duties and Responsibilities of a Customer Service Specialist: Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counsellor if appropriate. Schedules healthcare appointments based on need, patient request and in accordance with the system and clinic guidelines.
Interprets physician orders to schedule appointments and ancillary tests. Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on-time arrival, appointment preparedness and optimal reimbursement. Job Requirements:Education and Experience: HighSchool Diploma or Equivalent Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Must have a minimum of 1-year customer service experience Must have a comfortable/quiet work environment with reliable internet and phone connection.
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