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Marketing Manager/Advertiser Sales Representative

Worktough Inc Lakewood, CA
  • Expired: over a month ago. Applications are no longer accepted.

Marketing managers oversee the promotion of a business, service, product or brand. Depending on the organization, they may be managing the marketing of a whole line of products and services, or be focused on one particular thing to promote. They may also be in charge of a staff of marketing assistants.

Marketing Manager Responsibilities:

  • Developing a pricing strategy that maximizes profits and market share but considers customer satisfaction.
  • Identifying new customers.
  • Supporting sales and lead generation efforts.
  • Creating promotions with advertising managers.
  • Understanding and developing budgets, including expenditures, research and development appropriations, return-on-investment and profit-loss projections.
  • Compiling lists describing our organization's offerings.
  • Developing and managing advertising campaigns.
  • Organizing company conferences, trade shows, and major events.
  • Building brand awareness and positioning.
  • Evaluating and maintaining a marketing strategy.
  • Directing, planning and coordinating marketing efforts.
  • Communicating the marketing plan.
  • Developing each marketing campaign from start to finish.
  • Researching demand for the organization's products and services.
  • Evaluating competitors.
  • Handling social media, public relation efforts, and content marketing.

Marketing Manager Requirements:

  • Bachelor degree or master degree in marketing, business administration,
  • Experience with creating a marketing campaign, marketing strategy, and marketing plan.
  • Experience with online marketing, including social media, and content marketing.
  • Understanding of public relations.
  • Advanced communication skills.
  • Ability to quickly adapt to change.

If interested,

Please contact Elizabeth Thomas, President/CEO of WorkTough Inc.

(714) 583-0588

Thank you.

Worktough Inc

Why Work Here?

Awesome CEO, benefits and growth!

Customer Service Representative Job Description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Requirements: Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills

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Lakewood, CA
90813 USA

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