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Inside Sales Representative and Care Navigator

Workit Health Bakersfield, CA
  • Expired: 18 days ago. Applications are no longer accepted.


Location: Bakersfield, CA
Hours: 40 hrs/week, Sat-Wednesday 9-530

Job Description

An Inside Sales Rep/Care Navigator at Workit Health is responsible for converting incoming leads who are reaching out for more information about our programs into appointments at one of our clinic locations. Inquiries will come via phone, e-mail, website chat, and Facebook chat, as well as information requests via form.

This position works closely with the Head of Marketing to ensure conversions and meet sales goals. Additionally, this role also supports marketing in a variety of other ways, including coordinating outreach to possible partners to support pipelines and promote strategic partnerships, press outreach, and coordination of clinic capacity with the Practice Manager.

Essential Duties and/or Responsibilities include, but may not be limited to the following:

-Successfully convert incoming sales leads into program enrollments.
-Work with potential patients and their families to answer any questions and ensure a smooth transition to Workit’s program.
-Track pending leads to ensure prompt follow up.
-Communicate effectively with immediate supervisor to relay growth metrics.
-Work as part of a team (many of whom are remote) to support Marketing and Business Development with outreach, strategic planning, research, and other tasks as needed.
-Demonstrate empathy, compassion, and respect for clients in all interactions.
-Ensure accurate processing of brief phone intake information and scheduling.
-Partner with Outreach teams to identify and prioritize key agencies and national programs such as healthcare systems, employee assistance programs (EAP), unions, and etc., for engagement to support pipelines and promote strategic partnerships.
-Make follow up calls, and coordinate effective re-engagement strategies with the Marketing team.
-Manage company metrics for conversion rate, number of sales calls and work with the Head of Marketing to coordinate on the number of members enrolled each month.

Education and/or Experience
-Bachelor’s Degree in human services, communications, business, or marketing is preferred
-2+ years’ recent Lead Generation or Inside Sales experience in a metrics driven environment
-Exceptional presentation skills, experience in tracking personal performance, and ability to close sales and exceed metrics
-Ability to identify decision makers and develop techniques to overcome objections
-High volume inbound, outbound, and cold calling experience required
-CRM experience, Hubspot is preferred
-Ability to schedule across multiple time zones, nationwide
-Results oriented with strong organizational & interpersonal skills
-Ability to function independently in a remote environment with minimal supervision
-Proficient with Google programs such as Gmail, Hangouts, Docs, Sheets and Calendar
-Recent and proven success in the healthcare, medical devices, pharmaceutical, or addiction treatment industries preferred
-Experience in behavioral health is a plus
*As we are an addiction recovery company, those in addiction recovery themselves encouraged to apply.

Workit Health

Why Work Here?

We’re on a mission to bring addiction treatment that works to the people that need it most.

Workit Health offers online, on-demand evidence-based addiction treatment. Through our mobile and web apps, members meet with clinicians, counselors, and coaches and work towards self-set recovery goals. Our interactive curriculum of over 800 engaging online courses about addiction keep members on track in the comfort of home. We offer 24/7 recovery that fits into daily life, designed by experts. We partner with employers and healthcare organizations to deliver an innovative digital health benefit that blends the best of human-centered design, technology, and science. The Workit program pairs one-on-one support from qualified clinicians with a personalized, interactive curriculum that adapts to users evolving needs. We offer three tiers of programs to address addiction at every level: • Workit Coach for evaluation and prevention • Workit Counselor for online addiction treatment • Workit Clinic for telehealth opioid addiction treatment with medication (like buprenorphine) & online therapy We take a uniquely comprehensive approach and provide personalized programs to treat a variety of addictive behaviors. Our program includes tracks for prevention, moderation, and abstinence from addictive behaviors, as well as Workit Tribe, a track for friends and family of people struggling with addiction.


2001 F St. Ste. 102 Bakersfield, CA 93301
Bakersfield, CA