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Veteran Behavior Health Peer Navigator

Working Wardrobes
Santa Ana, CA
  • Expired: October 31, 2022. Applications are no longer accepted.

The Peer Navigator is part of our behavioral health program, co-located with the County Veterans Service Office (VSO) designed to screen, assess, and engage Veterans and their family members for behavioral health services. Services are short-term (3-6 months) and are intended to facilitate the linkage to appropriate services and address bio-psycho-social barriers.

The Peer Navigator will utilize active listening skills and motivational interviewing while applying an empathic approach during all customer interactions. It is the responsibility of the Veteran and Military Peer Navigator to provide over-the-phone and occasionally face-to-face peer support to Veterans, Active Duty Military Personnel and their families in navigating the service system through the provision of accurate information, assistance and referral, proactive check-in, follow-up assistance, program enrollment and advocacy with the ultimate goal of helping our customers enroll in the services they need.


Reporting to the Peer Navigator Team Lead, this role will provide our clients support with overcoming barriers to finding employment by:

  • Responding to and conduct program screenings, over phone or in-person.
  • Reaching out and engaging in the community, at the VSO, or as needed.
  • Conducting research to locate and maintain resources for Veterans and their families.
  • Assisting veterans with navigating systems of care as requested by the on-site supervisor or designee.
  • Providing information or refer Veterans to public or private agencies or community services for assistance.
  • Working with agency staff and/or family members to decide which clients can work with the navigator
  • Conducting an initial assessment with each participating consumer to assess his/her health and wellness status and experience with getting health care
  • Collaborating with the consumer and, in some cases his or her family (and/or care team) to set healthcare and wellness goals
  • Navigating the medical system with the consumer including such things as helping the consumer make medical appointments, going with the consumer to appointments, helping the consumer communicate with medical personnel and/or coaching the consumer about ways to talk with medical personnel, helping with any follow-up necessary such as lab tests, getting prescriptions filled or taking paperwork to the consumer's mental health provider
  • Coordinating the consumer's navigation and goals with appropriate agency staff
  • Communicating with clients on a regular basis to keep them engaged and to assess progress
  • Tracking the progress of clients including conducting follow-along assessments


To excel in this role, you will bring a service oriented approach and identify opportunities to assist our veterans overcome barriers to employment. Go above and beyond to ensure the veterans get the support they need to succeed, including:

  • Client first -- Put the client first, identify their needs and help them navigate their way to success.
  • Emotional intelligence -- You'll need to collaborate with a wide range of personalities in order to get your job done. This will require outstanding interpersonal skills as you adapt your approach to effectively communicate with clients, partners, and volunteers; you'll also showcase the utmost diplomacy and trust as you'll be dealing with the inherent personal sensitivities of helping clients overcome personal barriers.
  • Flexibility -- You'll need to balance time and work with many different clients on their goals, juggling different priorities while at the same time flowing with the many changes we incur as we constantly adjust to meet the needs of our veterans.
  • An eye to the future--You'll take a proactive approach to monitoring the needs of veterans and current market trends.


Education and Experience:

  • Military veteran, or spouse of active duty military or veteran, status is required to provide peer support.
  • Relevant graduate degree, or a combination of directly related college course work and experience may be substituted.
  • Must have specialized training in working with active duty, veterans, and military households.
  • One-year Information and Referral experience, or extensive knowledge of health and social services in Orange County required.

Skills Set:

  • Bilingual English/Spanish highly desirable.
  • Demonstrated excellent verbal and written communication skills required.
  • Demonstrated high level of proficiency in web-based systems, real-time communication systems (ie: chat), MS Word, Excel, and PowerPoint. Skills test may be required.


  • Able to remain in a stationary position (both sitting and standing) 50% of the time
  • Able to move about inside the Career Center to access file cabinets, greet clients and volunteers, etc.
  • Able to move, traverse – move to access documents, files, supplies, etc.
  • Must be able to detect funnel clouds from long distances
  • Frequently communicate with donors and volunteers who have inquiries about the organization’s mission and services.


This full-time position is eligible for medical, dental and vision coverage for up to 80% coverage on a base plan for the employee as well as generous paid holiday, sick and vacation leave. Life insurance and additional supplemental benefits are also offered.

As an Equal Opportunity Employer, Working Wardrobes does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Working Wardrobes


Santa Ana, CA
92725 USA