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Customer Support Clerk

Workforce Unlimited Roanoke, VA
  • Expired: 10 days ago. Applications are no longer accepted.

Customer Support Clerk

Roanoke, VA

Currently seeking a Customer Support Clerk in the Roanoke area. The ideal candidates for this role must be independent and have strong customer service background along with excellent decision making and problem-solving skills.

Responsibilities of the Customer Support Clerk

· Support the call center, collections, billing and RFI teams by analyzing, researching and resolving questions and issues

· Assist with the creation of the monthly Data Collection and Billing Calendar

· Process cash payments received in the Roanoke office

· Run weekly and month-end aging archive and collections master update

· Process monthly invoicing for Customer Service

· In the event of phone issues, handle emergency calls

Requirements of the Customer Support Clerk

· High School Diploma or GED required

· Associates Degree preferred

· Previous customer service experience from an office setting

· Organized, detail oriented, excellent listening and problem-solving skills and the ability to follow procedures and standards

· Strong decision-making skills and ability to exercise sound judgement

· Proficient in Microsoft Word, Excel, Outlook and Power Point

· Excellent interpersonal communication skills with the ability to build successful relationships across all levels of the organization

· Must maintain the ability to pass DOT drug screen

Workforce Unlimited

Why Work Here?

Diverse and compassionate work environment

WorkForce Unlimited is a full service employment firm. Services include contract jobs, contract to hire, direct hire placement, payroll servicing, pre-employment or random drug testing, skills assessments, background screening, and more. Our staff is courteous and professional with prompt response times being a priority.

Address

Roanoke, VA
Roanoke, VA
USA

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