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Customer Account Representative

Workforce 1 New York ,NY
  • Posted: over a month ago
  • $17 to $20 Hourly
  • Full-Time
  • Benefits: vision, dental, life_insurance, medical
Job Description

The Customer Account Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. 

Essential Duties & Responsibilities for Customer Account Representative:

•Maintain accurate records of customer account activity, to include current and past due accounts

•Review past due accounts and communicate in person and via phone with the customers to promote timely payments

•Collect customer payments on a timely basis and meet daily/weekly collection standards

•Complete customer service calls in a timely manner as assigned

•Follow all policies and procedures and adhere to all standards

•Greet and assist customers on the sales floor

•Obtain new rental orders on the sales floor and over the phone

•Complete rental agreements as required

•Prospect for new business by telemarketing and distributing print materials

•Refurbish merchandise to like-new condition

•Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials

Required Education and Experience for Customer Account Representative: 

•Must be at least 19 years of age •High school diploma or GED

•1 – 2 years of customer service experience (sales and collections experience is a plus)

•Valid state driver’s license and good driving record

Ideally, a candidate for the CUSTOMER ACCOUNT REPRESENTATIVE is:

•Friendly, with exceptional communication skills

•Dynamic, with an outgoing personality and a desire to learn

•Customer service-oriented

•Seeking a career, not just a job Competencies

•Drive & Tenacity/ Resilience

•Teamwork & Collaboration

•Customer Service

Workforce 1

Why Work Here?

Great company, looking to hire ASAP

Address

New York, NY
USA

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