Skip to Main Content
← Back to Jobs

WorkForce Services Manager

WorkForce Central Tacoma, WA
  • Posted: over a month ago
  • $36 to $38 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

Position Available: WorkForce Services Manager
Classification: Temporary, Exempt
Exempt Salary Range: $36.42 to $38.50 per hour.
Closing: July 12, 2019

This is a forty hour (40) per week position ending on September 30, 2021. Benefits include medical, dental, vision, disability insurance, general leave, paid holidays, State and 401 retirement plans.

The WorkForce Services Manager reports to the Director of Workforce Services. This position is responsible to assist with developing, planning, coordinating, implementing and monitoring the daily operation of program activities related to WorkForce Services/Initiatives and One stop-Systems/Partners. The incumbent assists in overseeing the effective delivery of employment and training services and also ensures compliance with Workforce Innovation and Opportunity Act (WIOA) eligibility and training guidelines as well as state and local policies. The position works closely with the Director in planning and implementing program policy.

Primary Duties and Responsibilities:
The following are the primary duties and responsibilities of the Business Relations Manager position:

  • Works with the Directors of Workforce Services in the coordination and direct oversight of workforce system partners and programs by assisting with developing and implementing strategic plans and assuring compliance with contract regulations and the Workforce Innovation and Opportunities Act (WIOA) and all other federal, state or local policies. Ensures overall effective delivery of WIOA client services;
  • Assists with developing, identifying and promoting best practices in service delivery and assisting providers in implementation of key policies and procedures including compliance with EO regulations/guidance;
  • Supports the collection, analysis and reporting of program data, to assure conformance to performance goals. Prepare and develop specialized reports and design methods for collecting and disseminating data. Monitor Performance goals and standards for compliance with local, state and federal standards;
  • Responsible to aid in the process of program evaluation and continuously improve workforce programs and provide technical assistance when needed. Troubleshoot challenges and opportunities for improvement with customers;
  • Supports the Directors of Workforce Services to develop training services; serve as a training resource to provide training, coordination and technical assistance to system partners. May conduct workshops in specific workforce areas for service providers/community-based organizations;
  • Prepare and disseminate periodic narrative reports and/or presentations pertaining to WorkForce Services in coordination with the Directors of Workforce;
  • Coordinate with the Director of Contracts and Compliance, Fiscal Department and Director of Workforce Services to conduct the following:
    • Annually monitor and submit report of review
    • Performance review
    • Contract development
    • Reporting to grantors
    • Policy dissemination
  • Support and attend appropriate Workforce Development Council (WDC) committee meetings and WDC Executive Board.
  • Manage, develop and monitor contracts and grants to ensure legal, fiscal and program compliance in coordination with the Directors of Workforce.
  • Review invoices for allowable expenses and approve for payment in coordination with the Directors of Workforce.
  • Other duties as assigned.

To perform this classification successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.

Education and/or Experience:
A Bachelors’ degree from an accredited college or university with an emphasis in Business, Economics or related field and minimum of five years related experience. Some professional work experience may be substituted for the educational requirement.

Knowledge, Skills and Abilities:

  • Language Skills – Ability to read analyze and interpret reports based on government regulations, grant specifications, data, and program needs. Ability to compose reports, business correspondence and specialized reporting materials. Should be able to effectively present information and respond to questions.
  • Reasoning Ability – Ability to define problems, research data, analyzes facts, prioritize tasks, set goals and prepare reports. Should be able to understand, interpret and communicate a variety of technical regulations, accounting principles, instructions and program guidelines.
  • Computer Skills – To perform this classification an individual should have advanced knowledge of software applicable to the specific job duties that may include Microsoft Office Suite, SharePoint, Adobe and the WIT database software.
  • Material and Equipment Used – This classification requires the individual to have an ability to use computers and operate copiers, faxes, scanners and all standard office equipment.

Physical Demands:
The physical demands described here are representative of those that may be required by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions related to this classification, the employee may be required to remain in a stationary or sitting position more than 2/3 of the time, to frequently move about the workplace to access file cabinets, office machinery, etc; to frequently operate a computer and other office productivity machinery such as a calculator, copy machine, computer printer; to occasionally access materials or equipment placed at floor level; to occasionally ascend/descent ladders or stairs at client worksites; to accurately exchange information with coworkers, clients and members of the community; to occasionally lift/move containers of office supplies; printed materials and/or audio/visual equipment weighing up to 50 pounds, and must be able to detect safety perils.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions.

While performing the duties of the classification, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles. The noise level in the work environment is usually moderate.

Tacoma- Pierce County Employment and Training Consortium (TPCETC), dba WorkForce Central is an equal opportunity employer and reasonable accommodations may be made to enable individuals with disabilities.

The statements contained in this position outline reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other related duties as assigned including work in other functional areas to cover absences, equalize peak work periods or otherwise to accomplish agency objectives.

Note: ResCare is recruiting on behalf of WorkForce Central.

WorkForce Central


Tacoma, WA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.