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Technical Support - Bilingual (Korean/English)

Woongjin, INC.
Ridgefield Park, NJ
  • Expired: March 11, 2023. Applications are no longer accepted.
Company Description

Our Mission

WJ & Company is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description
  • Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
  • Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
  • Provide VIP Support for Executives
  • Troubleshooting and resolving all hardware, software, and network problems
  • Escalate issues to third-level support teams
  • Document procedures, FAQs, and inventory of assets
  • Must be willing to travel up to 10 % of the time

  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Experience with Helpdesk ticket tracking software and remote desktop support tools
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Be able to work as a team member
  • Android mobile in corporation experience
  • Mac in corporation experience is a plus
  • Excellent communications and customer support skills
  • Bachelor's degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
  • Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
  • Must be able to have strong Korean & English speaking and writing skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Woongjin, INC.


Ridgefield Park, NJ
07660 USA



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