The receptionist is responsible for maintaining a smooth patient flow. The receptionist is the first contact with our patients, therefore, must be extremely courteous, patient, and have a neat appearance. The receptionist must be able to maintain composure and politeness at all times while dealing with patients. The receptionist must also be able to work and interact as part of a team and have the skills to perform multiple tasks simultaneously.
· Greet patients and guests upon arrival to the office in a pleasant manner.
- Patient Confidentiality
- Schedule, pull and prepare charts for the same day visit.
- Maintains the medical record in chronological order from old to new.
- Verifies and corrects patient demographic information, insurance information.
- Obtains a copy of insurance card and scans when appropriate.
- Contacts the insurance carrier with any problems.
- Print encounter forms.
- Maintain a copy of the check in procedure at workstation.
- Maintain a neat and well organized reception area and waiting room.
- Posts daily financial transactions and balances his/her batch each day.
- Maintains a copy of Opening and Closing your batch at workstation.
- Additional duties as assigned.
Collects appropriate co-pays and previous balances.
Schedule follow-up, physicals, labs, etc. and other appointments as directed on the encounter form.
Process appropriate referrals/orders for outpatient testing and specialist appointments.
Compare encounter form to posted charges for each patient.
Answer the telephones in a prompt courteous manner and be accountable for the following activities:
- Document all phone calls into the patient’s electronic chart.
- Listen to the patient and direct calls to the appropriate person.
- Take accurate messages with exact details.
- Follow appropriate steps to forward calls to the answering service at the end of the day.
- Schedule patient appointments.
- Confirm patient appointments.
- Refer to Faxed/Mailed correspondence procedure daily.
- Print patient charts upon receipt of signed releases form (response time is 20 days by law) call physician recipient office to verify whether they prefer entire chart or patient summary.
- Sitting for extended periods of time, stooping, bending, stretching for files and supplies.
- Able to operate keyboard, copier, fax machine, and other office equipment in addition to the telephone.
- Typing and viewing on computer screens for long periods of time.
- Requires the ability to work under stressful situations, especially interacting with patients/customers who may appear to be demanding and difficult in an environment where the patient/customer is always right.
- Work is performed in an office environment which involves contact with patients and the public.
- Occasional pressure due to multiple calls and inquiries.
- Interaction with others is constant and interruptive.
- Contact involves dealing with patients who may be anxious, irritable, confused and scared.
- High School Diploma
- One year work experience in an office setting (preferably medical)
- Patient Confidentiality
- Customer service oriented
- Excellent telephone techniques and rapport
- Accurate typing skills
- Knowledge of grammar, spelling and punctuation
- Ability to read, understand and follow oral instructions
- Knowledge of medical terminology
- Excellent organizational skills
- Ability to file and sort materials in alphabetic and chronological order
- Ability to work as a team member toward a common goal
- Ability to communicate effectively with other staff members, patients, insurance agencies, and the general public.
- Reports directly to the Office Manager
Woodlands Healing Research Center
Why Work Here?Integrative Family Practice
Excellent caring Doctors and Staff