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FIELD SERVICE TECHNICIAN

Wood-Mizer Products Troutdale, OR

  • Expired: April 23, 2021. Applications are no longer accepted.

SHIFT SCHEDULE: Monday-Friday 8:00am-5:00pm, some weekends and overtime as needed based on departmental demands.

POSITION SUMMARY: The Field Service Technicians will work with customers to troubleshoot equipment issues and create solutions and ensure a smooth interaction all while upholding the integrity of Wood-Mizer’s core values. This position is knowledgeable in many facets of the organization and will provide guidance, training, and instruction to customers and various members of the team. This person will be based locally, but will also travel and have direct customer contact.

PRIMARY FUNCTIONS OF JOB:

  • Respond to customers’ inquiries, questions or complaints regarding products and services
  • Determines best method to resolve complex electrical issues to ensure customer satisfaction
  • Coordinates info to resolve issues
  • Provides training and guidance to entry level reps
  • Provides issue resolution and troubleshooting to our customers over the phone
  • Interfaces with the customer to provide technical aspects of products and services
  • Relays feedback to appropriate departments
  • Coordinate problem resolution with appropriate departments
  • Report any failure trends to manager
  • Follow-up, verbally or in writing, to ensure customer satisfaction
  • Assist Sales Department in providing expertise to prospective and existing customers
  • Make service calls on industrial customers
  • Occasional travel is required. Weekends may be included
  • Maintain Safety Policies (safety glasses, ear protection, steel toe shoes, etc.)
  • Keep work area clean and orderly
  • Complete Certification material as required
  • Strong mechanical aptitude
  • Willingness to participate on a team and drive continuous improvement activities

REQUIREMENTS AND QUALIFICATIONS:

EDUCATION:

  • High School Education or Equivalent, Associates

EXPERIENCE:

  • Minimum of 2 years’ experience with service in the manufacturing field or similar
  • Mechanical Aptitude

SKILLS:

  • Good interpersonal skills/ dealing with people in a positive manner
  • Self-starter
  • Ability to stay focused while working closely with others
  • Excellent communication skills electronically, written, and oral
  • Excellent organizational skills
  • Moderate typing skills, telephone skills, computer literate
  • Moderate knowledge of Word and Excel
  • Must be willing to travel 25%

SHIFT SCHEDULE: Monday-Friday 8:00am-5:00pm, some weekends and overtime as needed based on departmental demands.



PI134851697

Wood-Mizer Products

Address

Troutdale, OR
97060 USA

Industry

Engineering

View all jobs at Wood-Mizer Products