People Service Center Associate
- Expired: October 06, 2022. Applications are no longer accepted.
People Service Center Associate Parsippany, NJ
About the role
The People Service Center Associate will be the first point of contact across the People Team responding to employee questions and inquiries while providing exceptional support and employee experience to all Wonder Group, Inc employees. This associate will assist with small projects, communications, benefit enrollment and support, Employee and Manager self-service. Additionally, they will be the first line of support for services, policies, and programs through the People team, while partnering with the various People streams to respond to HR issues and requests in a timely manner.
+ Responsible for receiving, routing, resolving and properly closing all People and service support inquiries in an accurate and timely manner.
+ Responds to emails and all employee facing requests in a timely and accurate manner.
+ Assists employees & managers with the HRIS self-service functions.
+ Provides support for all requests from Associates, Managers, People Business Partners, and Centers of Excellence to answer questions, provide explanations, resolve issues, and respond to inquiries mainly related to People associate data, programs, policies, benefits, practices and procedures.
+ Responsible for data entry and ensuring the integrity of associate master data entered in Wonder's Human Capital Management system.
+ Manage, process, and support the various People transactions, inclusive of onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, promotions, pay changes.
+ Serve as a first-level resource for associate interactions with the People Team emphasizing professionalism, urgency, and confidentiality.
+ Provides friendly and accurate service to calls and emails
+ Maintain associates' personnel files in compliance with federal and state standards.
+ Perform other People Team-related duties as needed.
People Service Center Associate role details
+ Salary Range: $26 - $30 per hour
+ Job location: Two positions available, one will be NYC based and the other will be NJ based in either Cranford, NJ or Parsippany, NJ
The experience you have
+ Minimum 1-2 years of work experience in HR Shared Services model / HR Operations / HR Generalist roles
+ Active listener with excellent communication skills
+ Empathetic and employee-centered care
+ Minimum 1 - 2 years of data entry experience
+ Proficiency with Microsoft Office Suite (primarily Word, PowerPoint and Excel) or Google Suite.
+ Preferred understanding of the People organization
+ Ability to handle stressful issues and interfacing with all levels of the business in a courteous and professional manner
+ Self-driven, with a sense of ownership and accountability
+ Must be extremely organized, detail-oriented with the ability to multi-task and shift priorities as needed
+ Excellent oral and written communication skills
+ Excellent problem solving and critical thinking skills
+ Ability to maintain confidentiality and exercise discretion and professionalism with sensitive information
+ Willingness to work a flexible schedule and occasional overtime when needed
+ Passion for working one-on-one with employees in helping them succeed
+ People skills and ability to get in front of problems to proactively help employees
+ Ability to operate in a fast-paced organization and handle multiple projects simultaneously
+ 401k with employer match
+ Medical, dental, vision
+ Health savings account with employer match
+ 100% employer paid life insurance
+ 2x pay if you work on holidays
+ Learning and development opportunities to advance your career
+ Wonder offers hourly employers stock options
Note: Some of our benefits vary by state and depend on the number of hours you work.
Imagine: Within the tap of a button, a perfectly prepared meal from your choice of cuisines appears at your doorstep in minutes. That's what our customers experience.
At Wonder, we believe everyone has the right to great food. That's why we've created the next generation of restaurant chains powered by an advanced mobile platform that lets our customers experience the world's most delicious food-anytime, anywhere. We partner with world-renowned chefs to craft exclusive menus and bring their unique recipes right to you on our mobile restaurants.
As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing fast . Join us in pioneering a future that approaches food equitably, sustainably, and thoughtfully. You'll work in a supportive and collaborative environment where our culture and our values-Mastery, Compassion, and Courage-are taken as seriously as delivering an incredible experience for our customers.
A final note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.
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