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Customer Service Representative - R0004674 Madison, WI

Wolters Kluwer Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative


  • Communicate with customers daily via phone, email and live chat consisting of a relatively equal mix of inbound and outbound contacts
  • Enter orders into the order system based on information gathered via phone or email
  • Monitor the progress of those orders and working with customers to address any questions, delays or other issues is necessary
  • Learn the complex and comprehensive BizFilings suite of products and services including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
  • Learn and execute the sales process for BizFilings products and services
  • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
  • Serve as point of contact for specific accounts and represent the "voice of the customer"


  • A minimum of one year of customer service experience; including integrating information from multiple sources, gathering and analyzing customer requirements, and diffusing potential volatile customer situations
  • Bachelor's degree from an accredited college/university or equivalent consultative customer service experience is preferred
  • 5 years of customer service experience needed (Banking, Insurance, Service, Software and Legal are preferred)
  • Ability to manage multiple projects simultaneously and work independently with minimum oversight
  • Strong verbal and written communication skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
  • Hours of operation are 10:30am -7:00pm

Wolters Kluwer

Why Work Here?

Wolters Kluwer is known for being a great place to work and build a career.

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. For more information about our solutions and organization, visit, follow us on Twitter, Facebook, and LinkedIn EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


8020 Excelsior Drive, Madison, WI. 53717
Madison, WI
53717 USA