SERVICE MANAGER

Wolter, Inc., a material handling industry leader, is looking for a Service Manager. Based out of our Eau Claire location, this position is responsible for managing the activities of the region's service department to include both Eau Claire and West Salem locations. This position does require regular travel to the West Salem location.

Position responsibilities:

• Maintain high customer satisfaction.
• Meet and exceed profit objectives.
• Partner with CFO in creating the annual service department budget.
• Closely monitor and manage TM&R and Rental fleets to meet budget and customer expectations.
• Properly manage new truck warranty function.
• Development and supervision of region’s service staff.
• Ensure all employees’ annual reviews are properly conducted in a timely manner.
• Hold monthly department meetings to keep key staff current on hot issues and keep lines of communication open.
• Hold quarterly tech meetings.
• Participate in other management meetings as scheduled.
• Partner with parts manager to ensure good working relationship between parts and service departments.
• Assist field sales reps with customer calls/visits, and/or help with service solutions for our customers.
• Work with Technical Communicator and manufacturers on pressing service concerns, following through to resolution.
• Ensure all service jobs are quoted properly and completed on time.
• Ensure completed jobs are billed immediately, that “days to bill” meet our goals.
• Ensure company service fleet is maintained properly.
• Participate in or attend relevant trade shows.
• Observe employee safety habits and work environment at every opportunity.
• Work with marketing on any sales specials.
• Handle any projects as assigned by executive management.

Requires demonstrated ability to lead people and get results through others, ability to organize and manage multiple priorities, ability to think ahead and plan over a one-to-two-year time span, excellent interpersonal, presentation, and communication skills (written and oral), excellent knowledge of industrial powered equipment and the industry with at least five years in a service environment, and at least two years in a supervisory capacity, strong computer proficiency-emphasis on Microsoft Excel, Word and Power Point, and commitment to the company vision and mission.

We offer a complete benefits package including:

• Medical, dental insurance, and vision insurance,
• 401(k) plan,
• Life insurance,
• Short-term and long-term disability insurance
• Critical illness and accident insurance
• Pet insurance
• Flexible medical savings plan
• Paid Time Off, paid holidays and more!

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon a satisfactory driving record, and satisfactory drug screen results.