Skip to Main Content
← Back to Jobs

Spanish Speaking Call center ROCKSTARS!! (HealthCare)!

Wollborg Michelson Recruiting Rancho Cordova ,CA
  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

 

Customer Service Specialist - Spanish fluency

Rancho Cordova, CA

Pay $16.42

 

****MUST BE BILINGUAL IN SPANISH****

 

Position Purpose:

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Education/Experience:

  • Must have high school diploma or equivalent
  • Must have reliable transportation
  • 1+ years of call center customer service experience preferably in a healthcare or insurance environment, or 2+ years of consistent customer service experience.
    • MUST BE BILINGUAL IN SPANISH
  • Able to pass a criminal background check

Wollborg Michelson Recruiting

Address

Rancho Cordova, CA
USA

Website