SAP Order Entry/Customer Service

SAP Order Entry/Customer Service Clerk

Role will work onsite in Sparks, NV

MUST BE FULLY COVID VACCINATED

Industry: BioPharma

SAP experiene is required / Previous customer services and sales experience a must
Position is heavy PO and Sales order entry and order tracking
Interviews will be conducted onsite

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.
• Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.
• Owns the customer request and experience from initiation to conclusion.
• Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
• Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
• Follows up with Sales Department, suppliers, and customers on any outstanding issues.
• Looks for opportunities to provide solutions.
• Makes recommendations on areas for process improvement.
• Make decisions based on policies and past precedence, seeking guidance as necessary.
• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma required; Bachelors degree a plus
• 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)
• SAP experience REQUIRED