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SAP Order Entry/Customer Service

Wollborg Michelson Recruiting
Sparks, NV
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SAP Order Entry/Customer Service Clerk

Role will work onsite in Sparks, NV

MUST BE FULLY COVID VACCINATED

Industry: BioPharma

SAP experiene is required / Previous customer services and sales experience a must
Position is heavy PO and Sales order entry and order tracking
Interviews will be conducted onsite


MAJOR JOB DUTIES AND RESPONSIBILITIES

 

  • Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.
  • Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.
  • Owns the customer request and experience from initiation to conclusion.
  • Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
  • Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
  • Follows up with Sales Department, suppliers, and customers on any outstanding issues.
  • Looks for opportunities to provide solutions.
  • Makes recommendations on areas for process improvement.
  • Make decisions based on policies and past precedence, seeking guidance as necessary.
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
  • Performs other duties as assigned.

QUALIFICATIONS

 

  • High school diploma required; Bachelors degree a plus
  • 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)
  • SAP experience REQUIRED

Wollborg Michelson Recruiting

Address

Sparks, NV
USA

Industry

Business

Website

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