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Inbound Call Center Agent

Wollborg Michelson Recruiting Granite Bay, CA
  • Expired: 5 days ago. Applications are no longer accepted.

Customer Service Expert - El Dorado Hills, CA

Start: 11/04/19

Pay $15.85-$16.40

Hours: 7am-8pm (Mon-Sat) Will work 8 hours a day, 5 days a week. MUST BE FLEXIBLE TO WORK ANY TIME DURING BUSINESS HOURS

Job Responsibilities:

  • Handle incoming phone calls from members enrolled in our Medi-Cal and/or Medicare plans - Member inquiries routinely consist of inquiries pertaining to claims, eligibility, premium billing, benefit, access to care, referrals, authorizations and pharmacy. Inquiries may result in follow up on pended items, in addition incoming correspondence from our members will be assigned to staff for handling.
  • Responsible for verifying information on the enrollment applications to ensure accuracy.
  • Ensure each application is validated, and all appropriate/necessary information is available.
  • Verify all data supplied in associated systems (e.g.:MarX, AEVS); input application information into the related database, confirm acceptance and finalize process
  • Manages file maintenance
  • Handles eligibility, account reconciliation, and account renewal
  • Responsible for member billing follow-up

Education/Experience:

  • Minimum high school diploma/GED required
  • Strong data entry and multi-tasking abilities
  • Must be able to pass a drug screen

Job Types: Full-time, Temporary

Salary: $15.85 to $16.40 /hour

Wollborg Michelson Recruiting

Finding a dream job can feel a lot like searching for a needle in a haystack. We start by viewing each candidate as an individual, identifying their distinct strengths and guiding them to the right opportunities. We're also big believers in mentoring our candidates and creating long-term relationships. Helping you find your dream job is really just the start. We want to help you build a dream career!

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Granite Bay, CA
USA

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