This is a Customer Service Opportunity with a fortune 500 Healthcare insurance company located in Valencia! This is a great way for you to grow and to expand your knowledge and skills set within healthcare!
Why this could be a GREAT opportunity for YOU:
- Paid training is provided!
- This is a temp to hire opportunity!
- Great way to get into healthcare industry!
Schedule: Monday - Saturday (8am - 8pm)
**Need to be able to work any 8 hour shift assigned.
- Great attitude!
- Verified High School Diploma
- Pass a background check and drug screen
- Minimum 1 year customer service experience within past 3 years
- Commitment to work a 40 hour work week
- Call center experience is a STRONG plus!
- Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
- Answers incoming calls and written requests for information from members or providers promptly and accurately.
- Composes routine and non-routine correspondence to answer member inquiries that require a written response.
- Coordinates with other departments to ensure timely and appropriate responses.
- Expedites and resolves complex issues and makes claim adjustments.
- Educates others on the company's product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.