Dental Industry - Customer Service Professional Needed
This role is supporting the insurance side of the dental industry (no insurance experience needed but we do REQUIRE at least one year of CALL CENTER experience)
**Great professional tenure**
MUST BE ABLE TO START JULY 29th
What you will be doing:
To respond to incoming calls from Denti-Cal providers, beneficiaries and their representatives; track calls on the Provider and Beneficiary Correspondence Tracking System.
Responds to incoming calls from Medi-Cal dental Beneficiaries and/ or their representatives concerning general program policies, regional screening appointments, Treatment Authorization Request (TAR) Notifications, complaints; refers callers to Denti-cal providers; reschedules regional screening appointments; refers callers to other agencies or resources. Responds to incoming calls from Denti-cal provider offices regarding program policies/ procedures, claims/ TARs processing, EOB and check inquiries; provides patient history information and office enrollment status. Tracks call information in the Beneficiary or Provider Correspondence Tracking System; completes Referral Variance Log, S/UR Referral Form, etc.
Miscellaneous duties as assigned.