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Customer Service PROFESSIONALS - Healthcare Industry Call Center

Wollborg Michelson Recruiting Rancho Cordova ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Screening candidates now!!! Get your Healthcare career in motion!

Location: Rancho Cordova, CA

Pay: $15.72 hour

Hours: Monday - Saturday 8:00am - 6:00pm (open availability)

Start: June 2020

** GOOD TENURE IS A MUST!!!

**Must have great dedication to previous employers and a desire to be a ROCKSTAR Employee!!

Seeking a STELLAR Customer Service Professional - call center setting

 

You are the company’s primary point of communication for customers.

Responsibilities and duties will include:

  • Researching and responding to customer telephone inquiries regarding their insurance coverage
  • Respond to complex telephone, electronic, written inquiries from health, dental, or vision professionals, groups, subscribers and brokers
  • Providing excellent service to customers with information regarding basic eligibility, benefits and claims status with emphasis on customer retention.
  • Communicate eligibility, benefits and claims status, policies and procedures.
  • Document each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.
  • Meet and maintain production standards, counts and inquiry response turnaround times and reprocesses claims, as appropriate.
  • Use contact tracking functions to follow-up on open calls to ensure issues are resolved within standards.
  • Participate in training programs and provides support to other departments, as directed

Requirements:

  • We’d require someone with high school diploma, GED, or above.
  • A minimum of 2 years of successful customer service work experience within a call center OR related heavy customer contact experience.
  • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
  • Regularly required to work standard office equipment (personal computer, photocopy and fax machine, etc.).
  • If you've ever called a customer support line yourself, you know that attitude is a make it or break it!
  • We want someone who will be warm and empathetic with customers and diligently seek accurate answers to their questions.

Wollborg Michelson Recruiting

Address

Rancho Cordova, CA
USA

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