Customer Care Expert
Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Develop expertise in Wix products and stay up to date with new features and improvements.
Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
WixCedar Rapids, IA
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