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In House Entry Level Bench Technician

Wittenbach Business Systems
Hunt Valley, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Currently, we have an opportunity for a full time In House Bench Technician in our Hunt Valley, MD Operational Center.

JOB SUMMARY

This role is responsible for the technical services of our internal and external customers on all equipment installed or serviced by WBS, specializing in ATM support.

JOB QUALIFICATIONS

Education: Associates Degree in Electronics or equivalent military or trade school

Experience: Minimum 2+ year industry experience

Skills: Thorough knowledge of basic electronics; strong mechanical aptitude

Requires technical support in the field

Proficient in: Concur, ADP, Microsoft Windows/Office, Inventory Control,

PC skills and elementary understanding of networks.

RESPONSIBILITIES

General:

  • Work in unison with the Service team to ensure the highest level of customer satisfaction
  • Maintain positive relations at all levels throughout the organization, both within the Service Division and interdepartmentally
  • Support Service and Sales team members in relationship with ATM installation and maintenance
  • Other duties as assigned that fulfill the mission and abide by the values to ensure the success of the company

Communication:

  • Provide phone & email support to FSRs
  • Assist with part numbers, troubleshooting, programming instructions and technical issues
  • Issue technical information and service bulletins to FSRs
  • Update Technician SharePoint site with product data and servicing information
  • Provide Sales Admin and Account Managers with product specs and technical information
  • Contact vendors for additional technical support as needed

Customer Service:

  • Assist customers with ATM operation and set-up
  • Resolve customer issues or escalate appropriately
  • Assist with equipment staging, programming and configuration
  • Perform in-house ATM updates and upgrades
  • Perform bench repair of ATM PCBs, assemblies and modules
  • Refurbish and test used parts for service stock
  • Possible travel and on-site support as needed

Company Property

  • Maintain effective control and care of all company property (i.e. phone, tools, parts inventory, etc.)

Due to the nature of WBS' business, all qualified candidates will be subject to a drug, criminal background and driver's pre-employment screening.

We offer a competitive salary & complete benefits package.

Company Description
​Wittenbach Business Systems specializes in strategic partnerships with financial institutions delivering state of the art money processing and security solutions. The driving force behind our growth is a commitment to listen to our clients and quickly deliver the right solutions to make them successful. (www.wittenbach.com)

Founded in 1974 with headquarters in Sparks, Maryland and a regional center in Charlotte, NC. Wittenbach has grown and contributed to our community for over 45 years and is one of the largest independent sales and service organization for financial equipment in the Mid-Atlantic and Southeast regions. Wittenbach represents market leading manufacturers (including Hyosung, Hamilton Safe, Glory) whose products enable delivery of industry leading solutions offering performance, reliability, ease of use, and lowest cost of ownership for our customers.

Wittenbach Business Systems

​Wittenbach Business Systems specializes in strategic partnerships with financial institutions delivering state of the art money processing and security solutions. The driving force behind our growth is a commitment to listen to our clients and quickly deliver the right solutions to make them successful. (www.wittenbach.com) Founded in 1974 with headquarters in Sparks, Maryland and a regional center in Charlotte, NC. Wittenbach has grown and contributed to our community for over 45 years and is one of the largest independent sales and service organization for financial equipment in the Mid-Atlantic and Southeast regions. Wittenbach represents market leading manufacturers (including Hyosung, Hamilton Safe, Glory) whose products enable delivery of industry leading solutions offering performance, reliability, ease of use, and lowest cost of ownership for our customers.

Address

10791 McCormick Road

Hunt Valley, MD
USA

Industry

Manufacturing

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