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Tenant Success Manager

Wits Property Management Minneapolis ,MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

About Wits Property Management

We manage residential properties in the Twin Cities area. We believe in treating properties as if they were our own. We believe in treating tenants with respect. We have a start-up like culture and are looking for hungry, humble and smart individuals to help our business grow.

 

What is the job?

Making sure our tenants and properties are taken care of by interacting with tenants to provide information and to handle and resolve complaints.

 

Tasks

  • Confer with tenants by telephone, email, or in person to provide assistance with maintenance requests, lease questions, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve tenants’ problems.

  • Keep records of tenant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Track and follow up on any rent delinquencies.

  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

  • Schedule and coordinate general maintenance and repairs for residential properties.

 

Skills Required

  • The ideal candidate is someone who is very organized and passionate about providing good service. General interest or knowledge in real estate is also helpful.

  • Task and detail-oriented. 

    • To be successful, you’ll need to be able to identify tasks and follow through to completion.

  • Conflict management skills. 

    • Often communication with tenants occurs when there is something wrong. The Tenant Success Manager must be able to engage with empathy while upholding compliance.

  • Friendly and professional email, text, and phone communication. 

  • Familiarity with web-based platforms - we use Gmail, Google Drive, and Appfolio.

  • Following and improving a process for taking care of tenants and properties.

 

Benefits

  • No travel required - office work only.

  • Full-time (part-time is available at the start and can move to full-time).

  • $20-$25 per hour depending on experience.

  • Includes office at WeWork Uptown.

  • Company laptop provided.

  • Eligibility to purchase company stock after 3 years of service.

Wits Property Management

Address

1330 Lagoon Ave
Minneapolis, MN
USA