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Technical Support Specialist

WithMe, Inc.
Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As WithMe’s Technical Support Specialist, you will be responsible for managing and supporting our SaaS infrastructure and which will be your primary day-to-day responsibility. Additionally, you will enhance our internal support through excellent communication, documentation, and problem-solving skills. Our ideal candidate will have 3-5 years of network support experience in a technical role, a proven record of success, and a desire and commitment to be challenged and grow professionally. This role reports to the Director of Operations. This is a 100% remote position with some travel to trade shows and events. This position offers company equity via stock options.

The Day to Day Responsibilities:

  • Printer administration support of drums, toner, etc.
  • Diagnose, isolate, and resolve hardware and firmware issues over the phone
  • Provide telephone, remote, and on-site support (where applicable)
  • Local Network Administration and printer network connectivity support
  • Common Network Protocols: TCP/IP and DHCP
  • Create and document ticket status, update tickets with resolutions
  • Support printers and download drivers
  • Supporting both MAC and PC environments
  • Testing and maintaining all firmware/software implemented on our devices (security programs, printer firmware, VPN software, etc.)
  • Discuss and present technical information to management and clients in an organized, professional manner
  • Supply assurance – You may help facilitate the ordering of printer supplies for locations
  • Client support – You will interact with our clients when they have technical questions about our solution
  • Act as a technical escalation point for our company
  • Setup, configure and install employee profile using G suite
  • Device imaging and QA – You will be a key person in the preparation of devices, whether initially imaging them or helping QA them
  • Go-Live Implementation –You will help facilitate “go live” processes both internally and externally

To Be Successful:

Our ideal Technical Support Specialist is passionate about getting things done on time and with a high degree of excellence, and as such, qualified candidates will possess:

  • 3+ years of experience in network and/or security administration
  • Experience with networking, printer device configuration, and management interfaces
  • Experience with IP addressing and subnetting
  • Strong understanding of DNS and DHCP in complex networking environments
  • Experience with network troubleshooting and analysis tools
  • Exceptional customer service skills
  • Preferred Certifications and Education:
    • 2 or 4-year degree in Information Technology, Network/Systems/Security Administration, Computer Science or a related technical field or equivalent combination of education and related experience/training
    • Cisco CCNA, A+, or Network +
  • Ability to work remotely
  • Compliant with WithMe, Inc’s COVID-19 Vaccine Mandate

The Perks & Benefits:

By working at WithMe, Inc., you’ll be at the forefront of scaling a high-growth, early-stage company that's driving innovation.

  • The compensation range for this position is $55,000 - $65,000
  • This role offers a 100% remote work environment
  • You’ll get some skin in the game with employee equity
  • We stand behind our core values: Performance, Customer Obsession, Candor & Transparency, and Respect
  • There’s transparent communication from the top down
  • You’ll have a collaborative, smart, and forward-thinking team to share ideas with
  • You’ll have a direct, meaningful impact as we scale
  • There are fun and inspiring in-person team events

And we’ve got you covered on all of the most important benefits:

  • Comprehensive health, dental, and vision coverage
  • 401k with match
  • Short/long-term disability
  • FSA and HSA accounts
  • Annual Training/Tuition allowance
  • Company stock options
  • Unlimited vacation PTO for full-time salaried employees and a competitive PTO policy for hourly employees.

Exciting challenges lie ahead. Join us. Let’s get to work!

About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered solutions to clients and their guests, everywhere. On the forefront of innovation, we’re a remote-first company that emphasizes a healthy work/life balance to let you do your best work with us. We are profitable, rapidly growing, operating in all 50 states, and ranked as one of the fastest-growing private companies in the United States in the Inc. 5000 list, two years in a row. Watch our Employee Video to learn more about working at WithMe, Inc.

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We’re an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Bozzuto, Fairfield, Avenue5, and many others.

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

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WithMe, Inc.

Address

Chicago, IL
USA

Industry

Technology