Customer Service Representative / CSR
Wise Auto Group
This successful candidate should be a highly motivated, high energy individual with a strong desire to succeed and mentor team while focusing on Excellent Customer Service adhering to group policies and procedures. This Service Customer Relations Associate is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting customers after their visit to monitor quality control and satisfaction.
Job Duties include but are not limited to:
- Greets customers in a timely, friendly manner
- Think quickly on your feet and handle ambiguity
- Establish rapport and develop meaningful relationships with your clients
- Negotiate effectively, finding the win-win solution to problems
- Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
- Ability to perform as part of a larger team and work independently to schedule and prioritize your work
- Must believe in what you do and feel a vested interest the company’s success
- Must be able to multi-task
- Looking for a self-starter with motivation to succeed
- 3-5 years professional experience working in sales, marketing or customer service in an automotive retail environment
- Significant experience working with CRM tools and high comfort level with digital technology
- Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
- Professional personal appearance
- Excellent oral and written communication skills
- Must be able to work weekends.
- We offer a lucrative benefit package, which includes medical, dental & vision coverage at a nominal cost
- 401k plan with matching contributions
- Paid Vacation, Holiday, and Sick Pay
- Associate discounts on vehicles, service and parts purchases
- Employee recognition programs
- Complete training programs for rapid advancement including periodic job reviews
All inquiries held in confidence.
Wise Auto Group is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Wise Auto Group