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Service Center Manager

Wisconsin Lift Truck West Salem, WI

  • Posted: over a month ago
  • $48,000 to $60,000 Yearly
  • Full-Time
  • Benefits: dental, life insurance, medical, vision, 401k,
Job Description

Wisconsin Lift Truck-Wolter Inc., a material handling industry leader is looking for a Service Center Manager. Based out of our West Salem branch, this position is responsible for managing the service center operations to meet regional goals, and to ensure customers’ service and parts needs are addressed in a timely and appropriate manner from a service and parts perspective, and ensure workflow is smooth from service center to regional headquarters.

Position responsibilities:

  • Monitor service jobs, ensure timely and proper completion.
  • Ensure adequate staffing of service center.
  • Maintain customer satisfaction – resolve any customer complaints.
  • Accompany field sales reps on customer visits on a regular basis to ensure customer satisfaction and to assist developing new business.
  • Work with regional headquarters management team to ensure a smooth workflow from service center to headquarters.
  • Ensure all paperwork is closed and approved in a timely manner so that headquarters can generate invoices for completed jobs.
  • Review monthly management and business reports, respond to areas or items that need attention.
  • Attend management meetings as scheduled.
  • Ensure timely completion of employees’ performance reviews.
  • Assist employees with career growth.
  • Ensure building is maintained – cleanliness and maintenance items are attended to.
  • Performs other related duties as assigned.

Requires a minimum of ten years of experience in the material handling industry with an emphasis in a service department, demonstrated leadership ability, ability to organize and manage multiple priorities, and think ahead and plan over a one to two-year time span, excellent interpersonal, presentation, and communication skills, expert knowledge of industrial powered equipment and our industry, and strong computer proficiency. Bachelor's Degree in Business Administration preferred.

We offer a complete benefits package including:

  • Medical, dental insurance, and vision insurance,
  • 401(k) plan,
  • Life insurance,
  • Short term and long term disability insurance
  • Paid Time Off
  • Paid holidays and more!

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

Company Description
Wolter, Inc., headquartered in Brookfield, WI, is a family-owned and operated group of companies consisting of Wisconsin Lift Truck, Illinois Material Handling, Kensar Equipment Company, Bohnert Equipment Company, A D Lift Truck, Ellis Systems, and Wolter Power Systems. Wolter Group LLC’s rich history of over 55 years lies mostly within Wisconsin Lift Truck Corp., which was founded by Otto J. Wolter of the Wolter family back in 1962. Wisconsin Lift Truck Corp. began as a simple parts shop and has grown to be a widely recognized powerhouse in the material handling industry, and beyond. Over the decades we’ve become the trusted source for material handling solutions, power solutions, and fleet management solutions under the Wolter Group LLC umbrella.

Today, Wolter Group LLC has over 450 employees providing superior customer service from eleven state-of-the-art facilities throughout Wisconsin, Illinois, Indiana, Ohio, Kentucky, and Missouri. Our company was built by our people and we are proud to note that the average tenure of our employees is 17 years with some having been here over 55 years!

With over 55 years in the material handling industry and 35 years in the power systems industry, we have a strong reputation among business partners and demonstrate exceptional experience and professionalism in the field. Wolter Group LLC takes pride in its knowledge and expertise and sustains its commitment to customer service and satisfaction. As one of the largest privately held firms in Wisconsin, we are proud to serve the needs of our customers. We are a full service company offering “Solutions of Excellence” in all that we do.

Wisconsin Lift Truck

Wolter, Inc., headquartered in Brookfield, WI, is a family-owned and operated group of companies consisting of Wisconsin Lift Truck, Illinois Material Handling, Kensar Equipment Company, Bohnert Equipment Company, A D Lift Truck, Ellis Systems, and Wolter Power Systems. Wolter Group LLC’s rich history of over 55 years lies mostly within Wisconsin Lift Truck Corp., which was founded by Otto J. Wolter of the Wolter family back in 1962. Wisconsin Lift Truck Corp. began as a simple parts shop and has grown to be a widely recognized powerhouse in the material handling industry, and beyond. Over the decades we’ve become the trusted source for material handling solutions, power solutions, and fleet management solutions under the Wolter Group LLC umbrella. Today, Wolter Group LLC has over 450 employees providing superior customer service from eleven state-of-the-art facilities throughout Wisconsin, Illinois, Indiana, Ohio, Kentucky, and Missouri. Our company was built by our people and we are proud to note that the average tenure of our employees is 17 years with some having been here over 55 years! With over 55 years in the material handling industry and 35 years in the power systems industry, we have a strong reputation among business partners and demonstrate exceptional experience and professionalism in the field. Wolter Group LLC takes pride in its knowledge and expertise and sustains its commitment to customer service and satisfaction. As one of the largest privately held firms in Wisconsin, we are proud to serve the needs of our customers. We are a full service company offering “Solutions of Excellence” in all that we do.

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960 Industrial Drive

West Salem, WI
54669 USA

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