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IT Help Desk / Systems Analyst

Winholt Equipment Corporation Syosset ,NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsibilities and Duties

· Helpdesk Level 1 and 2 associate support. Maintain Ticketing system.

· Set up and troubleshoot desktop computers and laptops, including but not limited to, printers and scanners.

· Maintain and Track all IT inventory with asset tags

· iPhone, Android Smartphones, iPad and Tablet Implementation and Administration

· Monitor Network Infrastructure / coordinate with IT manager to resolve issues.

· Hardware/software installation, software updates, configuration, troubleshooting and resolution

· Maintain Copier/Laser/Label printers and scanners.

· Support Shoretel IP Telephony and Videoconferencing Systems (Zoom)

· Monitor Backup Software Systems

· Administration of AD, DHCP, DNS, Domain Controllers, LAN/WAN

· Respond to business-critical emergencies both during and after business hours

· All duties as assigned

 

Technical Experience & Skills Required:

· Minimum of 3+ years of Help Desk / Systems experience

· BA or BS degree in Computer Science or equivalent certifications

· Experience maintaining Help Desk Ticketing Systems and tracking of IT Inventory Assets

· Experience working with network devices, including but not limited to, Firewalls, routers, and switches.

· Experience with Windows Servers operating systems and administration

· Network printers and scanners configuration / troubleshooting.

· Knowledge of Active Directory, Group Policy & User Profile Management

· Experience maintaining company phone systems and mobile devices

· MS Exchange, MS Office / 365

· Excellent verbal and written communication skills

· Ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

· Excellent troubleshooting, attention to detail, organization, communication and customer service skills.

 

Skills desired:

· Epicor ERP a big plus!

· Shoretel phones a plus

· Related IT / Microsoft certifications a plus

 

Company Description
Founded in 1946, Winholt is a leading manufacturer of Food Service, Food Handling and Material Handling Equipment. For over 71 years, our broad product line, technical support, Customer Care Coordinators and multiple manufacturing/distribution facilities give us a global supply chain advantage. Winholt offers excellent quality and capacity. We provide enhanced 3D modeling design, powder coating and advanced manufacturing techniques.

Winholt Equipment Corporation

Why Work Here?

We share a We Care philsophy across the Company and take pride in associate growth and building strong relationships with our customers.

Founded in 1946, Winholt is a leading manufacturer of Food Service, Food Handling and Material Handling Equipment. For over 71 years, our broad product line, technical support, Customer Care Coordinators and multiple manufacturing/distribution facilities give us a global supply chain advantage. Winholt offers excellent quality and capacity. We provide enhanced 3D modeling design, powder coating and advanced manufacturing techniques.

Address

Syosset, NY
USA